Outbound Sales Advisor

Red Recruitment; Remote; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a part-time Outbound Service Advisor in the UK. This fully remote position involves delivering exceptional customer service to SME customers, handling inbound and outbound enquiries while identifying opportunities to recommend business insurance products. The ideal candidate should have excellent communication skills, a sales-focused mindset, and strong customer service abilities. Benefits include fixed shifts and various employee discounts.

Benefits

28 Days Holiday (pro rata)

Pension Scheme

Opportunities for Career Progression

Employee Discounts

Learning and Development Opportunities

Qualifications

• Excellent communication skills: confident, professional, and personable when speaking with customers.
• A sales-focused mindset with the motivation to meet and exceed targets.
• Strong customer service skills and a genuine desire to help customers.

Responsibilities

• Deliver exceptional customer service to SME customers via phone and email.
• Handle inbound enquiries and resolve customer queries efficiently.
• Sell business insurance products by understanding customer needs.

Skills

Excellent communication skills

Sales-focused mindset

Strong customer service skills

Resilience and problem-solving ability

Team player

Job description

Outbound Service Advisor

If you enjoy speaking with customers and delivering great service, this Service Advisor role could be a great fit.

Red Recruitment is recruiting part-time, target-driven individuals to join a fully remote team. You'll handle inbound and outbound enquiries from SME customers, resolve queries via phone and email, and identify opportunities to recommend suitable business insurance products based on customer needs.

Benefits and Package for an Outbound Service Advisor

• Pay: 12.60 per hour
  Hours: Part-time, fixed shifts on a rotational basis
  Location: Fully remote
  28 Days Holiday (pro rata) including bank holidays
  Pension Scheme
  Opportunities for Career Progression
  Employee Discounts
  Learning and Development Opportunities

Operational Hours

• Monday to Friday: 10:00 - 18:00
  Saturday: 10:00 - 16:00
  Sunday: Closed

Mandatory Shifts (TBC)

• 3 in 4 Saturdays
  Every Monday
  Fixed shifts on a rotational basis

As with all roles, mandatory shifts may change in line with account requirements, so flexibility across operational hours is essential.

Key Responsibilities of an Outbound Service Advisor

• Delivering exceptional customer service to SME customers via phone and email.
  Handling inbound enquiries and resolving customer queries efficiently and professionally.
  Selling business insurance products by having quality conversations to understand customer needs and requirements.
  Identifying opportunities to cross-sell and up-sell additional commercial insurance products.
  Achieving sales and customer satisfaction targets while maintaining high service standards.
  Building strong relationships and ensuring customers receive clear, accurate information at all times.

Key Skills and Experience of an Outbound Service Advisor

• Excellent communication skills: confident, professional, and personable when speaking with customers.
  A sales-focused mindset with the motivation to meet and exceed targets.
  Strong customer service skills and a genuine desire to help customers.
  Resilience and problem-solving ability - you don't shy away from challenges.
  Highly productive, receptive to feedback, and always striving to improve.
  A team player who contributes positively to a supportive remote environment.
  Previous sales or target-driven experience is desirable but not essential.

If you are interested in this position and have the relevant skills and experience required, please apply now!