Outbound Operations Manager

zendbox; Paddock Wood; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent eCommerce fulfilment company in Paddock Wood is seeking an Outbound Operations Manager to oversee all outbound fulfilment activities. The successful candidate will lead a team, ensuring high accuracy and efficiency in dispatch operations while driving continuous improvement initiatives. Exceptional leadership and experience in a warehouse environment are essential for this role. The position offers a competitive salary and a supportive work culture.

Benefits

Competitive salary £35,000 - £45,000 DOE

Career development and ongoing training opportunities

32 days holiday including bank holidays

Company pension scheme

Supportive and collaborative work culture

Late shifts, Monday to Friday

Qualifications

• Exceptional leadership and people management skills.
• Proven experience managing teams in a fast-paced warehouse or fulfilment environment.
• Strong organisational and multitasking abilities.

Responsibilities

• Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule.
• Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture.
• Drive continuous improvement initiatives to enhance efficiency and productivity.

Skills

Leadership skills

Communication abilities

Organizational skills

Team management

Process improvement

Tools

Warehouse Management Systems (WMS)

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We're Hiring: Outbound Operations Manager at Zendbox!

As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast-paced eCommerce operation, driving performance, quality, and efficiency across the despatch process.

You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale.

If you're ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that's redefining eCommerce fulfilment, we'd love to hear from you. At Zendbox, we're committed to attracting top talent and empowering our leaders to grow with us.

Your Responsibilities

• Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule
• Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture
• Maintain robust quality control at every stage of the outbound process
• Partner with other departments to ensure smooth order flow and exceptional customer experiences
• Drive continuous improvement initiatives to enhance efficiency and productivity
• Monitor and analyse performance metrics, taking action to achieve and exceed operational targets

Requirements

• Exceptional leadership and people management skills
• Strong communication and interpersonal abilities
• Proven experience managing teams in a fast-paced warehouse or fulfilment environment
• Solid understanding of people management processes, including absence and performance management
• Strong organisational and multitasking abilities
• Experience with Warehouse Management Systems (WMS) preferred
• Forklift certification advantageous
• Commitment to accuracy, quality, and safety

Benefits

• Competitive salary £35,000 - £45,000 DOE
• Career development and ongoing training opportunities
• 32 days holiday including bank holidays
• Company pension scheme
• Supportive and collaborative work culture
• Late shifts, Monday to Friday