Outbound Customer Service Advisor

Huntswood; Northampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading credit card provider in Northampton is searching for proactive Customer Service Advisors. In this role, you will make outbound calls to customers, ensuring they’ve received necessary information and assisting them with queries. The position offers a day rate of £155 and is a 6-month contract with a hybrid work model. Experience in a telephony-based role and adaptability are essential for success.

Qualifications

• Experience working in a telephony-based role making outbound calls.
• Ability to navigate through various in-house databases.
• Exceptional attention to detail required.

Responsibilities

• Making outbound calls to follow up on customer communication.
• Checking if customers have received mailings and assisting them.
• Maintaining accurate records of customer interactions.

Skills

Telephony experience

Adaptability

Attention to detail

Microsoft Office skills

Numeracy skills

Written communication

Job description

Huntswood Northampton, England, United Kingdom

6 days ago Be among the first 25 applicants

Huntswood is on the lookout for upbeat, proactive Customer Service Advisors to join our team at a leading credit card provider.

In this role, you'll be reaching out to customers to follow up on specific communication, making sure they've received the information and are clear on what they need to do next.

What You'll Be Doing

• Making outbound calls using a dialler system to follow up on a customer mailing
• Checking that customers have received the mailing and helping them understand the next steps
• Supporting with any questions they might have and resolving questions where possible
• Keeping accurate records of all customer interactions
  
  

Start Date: Monday 15th September

Day Rate: £155 a day - Husp Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this

Duration: 6 month contract

Location: Northampton - Hybrid working, with 2 days a week on site in Northampton (Thursday & Friday)

Skills Required

• Experience working in a telephony-based role making outbound calls
• Adaptability to respond to customers diverse needs
• Ability to work within time-sensitive guidelines
• Exceptional attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word
• Strong numeracy and written communication skills
  
  

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details.

Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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  Other

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