Out Patient Clinic Co-ordinator | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a dynamic individual to join their Out Patient Coordinators Team at the University Dental Hospital. The successful candidate will be responsible for facilitating appointment bookings and managing the clinic reception. Candidates should possess strong IT and communication skills, have administration experience, and demonstrate a flexible and independent work ethic. This role encourages personal development through training and evaluations.

Qualifications

• Strong IT proficiency is essential.
• Demonstrated excellent communication and organisational skills.
• Experience in an administration role is preferred.
• Willingness to work independently and use initiative.

Responsibilities

• Coordinate and manage patient appointment bookings efficiently.
• Answer phones and manage clinic reception duties.
• Assist new staff training and management of existing staff.
• Ensure patient records are well maintained.

Skills

Good IT skills

Excellent communication skills

Organisational skills

Ability to use own initiative

Flexibility

Ability to work independently

Job description

We are looking for a dynamic individual to join our Out Patient Coordinators Team based at University Dental Hospital within Manchester University NHS Foundation Trust.

Duties will include facilitating appointment bookings for patients as well as covering the out patient phone lines and clinic reception as required.

You should have good IT skills, be an excellent communicator and be able to prioritise your own workload. You should also enjoy working with people to provide a first class service.

You will ideally have administration experience, good communication and organisational skills. You must be able to use your own initiative, be flexible and work independently.

In return personal development will be encouraged through in house training and yearly appraisals.

Responsibilities

• Responsible for the preparation, co‑ordination and cancellation of clinics, including ensuring the booking, cancelling (and re‑booking) of new and follow‑up appointments, arranging appropriate tests (as required), locating and retrieving medical records, etc.
• Undertake validation of out‑patient clinics.
• Provide a telephone service, answering and recording incoming calls, relaying queries and messages as necessary, whilst liaising with other departments.
• Oversee the provision of a customer‑centric reception service, communicating effectively with staff and patients, dealing with enquiries and/or complaints both in person and on the telephone.
• Assist in the induction training of new staff members and the day‑to‑day supervision of staff in general.
• Contribute to best practice and assist in developing working practice in the team to deliver efficient and effective services, ensuring Trust priorities including 18 week pathway.
• Prioritise and distribute work as a result of receiving mail as appropriate.
• Contribute to the maintenance of appropriate stock and non‑stock items.
• Responsible for creating and maintaining patient records within the clinical area and ensuring their appropriate availability.
• Collate, file and photocopy documents including letters, investigation results, blood reports, etc.
• Locate and request any missing notes from appropriate locations, liaising with departments as required.

Qualifications

• Good IT skills.
• Excellent communication and organisational skills.
• Administration experience.
• Ability to use own initiative.
• Flexible and able to work independently.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

This advert closes on Tuesday 16 Dec 2025.