Out-of-Hours 2nd Line Tech Analyst – Azure & M365 Expert

Chalkline; Borehamwood; On-site; GBP 35,000 - 40,000; Full time

Job summary

Chalkline, based in Borehamwood, is seeking a 2nd Line Technical Analyst for out-of-hours support. The role involves working in a focused Service Operations team, handling Microsoft 365, Azure, Intune, Windows Server, and networking tasks on a rota including weekends.

Ideal candidates have 3–5 years of 2nd line experience, strong written and phone communication, and practical knowledge of Active Directory, routing, VPNs, and printer troubleshooting.

Qualifications

• 3–5 years’ experience in a 2nd line support role.
• Excellent written and phone communication skills.
• Experience with Microsoft 365, Azure and Intune is essential.

Responsibilities

• Deliver outstanding customer service.
• Act as escalation point for the 1st line team.
• Assist with research and development of products.

Skills

Microsoft 365

Microsoft Azure

Microsoft Entra

Intune

Windows Server

Active Directory

Windows networking

Routing & Firewall basics

Printer troubleshooting

Job description

Chalkline, based in Borehamwood, is seeking a 2nd Line Technical Analyst for out-of-hours support. The role involves working in a focused Service Operations team, handling Microsoft 365, Azure, Intune, Windows Server, and networking tasks on a rota including weekends.

Ideal candidates have 3–5 years of 2nd line experience, strong written and phone communication, and practical knowledge of Active Directory, routing, VPNs, and printer troubleshooting.