1st Line IT Support Analyst | Azure & 365 Pro

Focus Group; Borehamwood; On-site; GBP 30,000 - 35,000; Full time

Job summary

Chalkline, a Focus Group company, is looking for a 1st Line Technical Analyst in Borehamwood to join the Service Operations team. You will handle inbound tickets and calls on the Service Desk, delivering excellent customer service to our clients and supporting Microsoft 365, Azure, Intune, Windows Server, and networking tools.

You’ll also monitor alerts, perform preventative maintenance (backups, patching, disk space), and work with the latest Microsoft technologies.

Qualifications

• 2–3 years of 1st line support experience.
• Experience with Microsoft 365, Azure, and Intune in enterprise environments.

Responsibilities

• Handle inbound tickets and calls on the Service Desk.
• Provide excellent customer service to clients.
• Carry out proactive maintenance (backups, patching, disk space).

Skills

Microsoft 365

Microsoft Azure

Microsoft Entra

Intune

Windows Server

Active Directory

Windows networking

Routing & Firewall basics

Printer troubleshooting

Customer service

Tools

Office 365 Admin tools

Job description

Chalkline, a Focus Group company, is looking for a 1st Line Technical Analyst in Borehamwood to join the Service Operations team. You will handle inbound tickets and calls on the Service Desk, delivering excellent customer service to our clients and supporting Microsoft 365, Azure, Intune, Windows Server, and networking tools.

You’ll also monitor alerts, perform preventative maintenance (backups, patching, disk space), and work with the latest Microsoft technologies.