2nd Line Technical Analyst (Out of Hours - Nights/Weekends)

Focus Group; Borehamwood; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

24 days holiday + bank holidays

Holiday trading

Pension 4%

Bupa & EAP

Private health insurance

Birthday day off

Electric car scheme

Cycle to work

Chalkline Champion award

Team socials

Lunch & learns

Job summary

Chalkline, part of Focus Group, is seeking a 2nd Line Technical Analyst to join the Borehamwood office (WD6). You will support clients with Microsoft 365, Azure and Windows Server and participate in an Out of Hours rota including weekends.

The role requires 2–3 years’ experience in 2nd line support or projects, and Microsoft certifications are preferred to advance your career. Expect a collaborative, career‑focused environment with strong benefits.

Qualifications

• 2-3 years’ experience in 2nd line support or projects engineering.
• Proficient with Microsoft 365, Azure and Windows Server.
• Strong knowledge of Active Directory and PowerShell.
• Microsoft certifications (Associate or Expert) preferred.

Responsibilities

• Provide 2nd line support for clients and projects.
• Work in Out of Hours rota, including weekends.
• Assist with delivery of projects using Microsoft technologies across environments.

Skills

Microsoft 365

Azure

Windows Server

SQL Server

Active Directory

PowerShell

Networking basics

Routing & Firewall

2-3 years experience

Education

Microsoft Certification (Associate/Expert)

Job description

Chalkline (part of Focus Group) is looking for a 2nd Line Technical Analyst to join them in their growing Out of Hours team in their Borehamwood office (WD6).

This is an excellent opportunity for a driven, eager 2nd Line Support or Projects Engineer looking for their next step. The role is to support our clients by working with the latest Microsoft technologies (Microsoft 365, Azure and Windows Server).

The role is based in the Borehamwood office, to work shifts outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends.

Flexibility around working hours to ensure delivery of service will be of great advantage for the role and naturally expected from time to time.

Ideal applicants will have 2-3 years’ experience and demonstrate support and project delivery knowledge to a 2nd line level of the following technologies:

• Microsoft 365 (Exchange Online, SharePoint Online, Entra ID, Microsoft Intune)
• Microsoft Azure
• Windows Server 2025 and previous versions
• SQL Server
• Active Directory
• PowerShell scripting
• Basic Windows based networking - TCP/IP, DNS, DHCP etc
• Basic routing, switching & firewall knowledge

It would also be expected that applicants hold relevant Microsoft certifications (Associate or Expert).

In return we will provide a fun working environment in which you will have the opportunity to support high profile clients and develop your career, along with great benefits.

Technical

• £500 uplift to base salary for passing Microsoft Certification (aligned to Microsoft Solutions)
• Exam preparation study time
• Thanks' CSAT Amazon vouchers

General

• 24 days holiday plus bank holidays
• Holiday Trading (buy & sell up to 5 days)
• 4% Pension contribution (matched by employee)
• Bupa Cash plan with EAP support after 1 month service
• Private Health Insurance after 2 years' service
• Day off for your birthday
• Electric car scheme via salary sacrifice
• Cycle2Work Scheme
• Monthly Chalkline Champion award nomination
• Regular socials & Team building activities
• Regular Lunch & Learns