2nd Line Technical Analyst (Out of Hours)

Focus Group; Borehamwood; On-site; GBP 35,000 - 40,000; Full time

Job summary

Chalkline, a Focus Group company, are seeking a 2nd Line Technical Analyst (Out of Hours) to join our Borehamwood office. You will handle escalations for Microsoft 365, Azure, Intune, Windows and network products, delivering high-quality support to our clients.

Ideal candidates have 3-5 years' experience in 2nd line support, strong communication skills, and are comfortable working shifts including weekends outside standard hours.

Qualifications

• 3–5 years of 2nd line support experience.
• Experience with Microsoft 365, Azure and Intune.
• Strong written and phone communication skills.
• Willingness to work outside standard hours and weekends.

Responsibilities

• Deliver outstanding customer service
• Technical escalation point for the 1st line team
• Assist with research and development of products

Tools

Microsoft 365

Microsoft Azure

Intune

Windows Server

Active Directory

Windows networking

Router & Firewall basics

Printer troubleshooting

Job description

2nd Line Technical Analyst (Out of Hours)

Department: Service Operations - Chalkline

Employment Type: Permanent

Location: Borehamwood

Compensation: £35,000 - £40,000 / year

Description

2nd Line Technical Analyst (Out of Hours)

Location: Borehamwood

Working Hours: 40 hours per week, shifts will be allocated outside of working hours and will include weekends

Chalkline, a Focus Group company, are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop.

We are heavily customer & employee focussed and are dedicated to providing the best client experience and enjoying the journey.

We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.

Role

This is a full-time role based in our office in Borehamwood.

Hours: Shifts are outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends.

You will be working directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products.

Ideal applicants will have good written & phone skills and at least 3-5 years’ experience and demonstrate support knowledge to a 2nd line level of the following technologies:

• Microsoft 365
• Microsoft Azure
• Microsoft Entra
• Intune
• Windows Server (2019 / 2022 / 2025)
• Active Directory
• Windows networking
• Basic routing, switching and Firewall rules
• Printer troubleshooting

Responsibilities

• Deliver outstanding customer service
• Technical escalation point for the 1st line team
• Assisting with research and development of products