1st Line Technical Analyst

Focus Group

Borehamwood

On-site

GBP 30,000 - 35,000

Full time

2 days ago

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Job summary

Chalkline, a Focus Group company, is looking for a 1st Line Technical Analyst in Borehamwood to join the Service Operations team. You will handle inbound tickets and calls on the Service Desk, delivering excellent customer service to our clients and supporting Microsoft 365, Azure, Intune, Windows Server, and networking tools.

You’ll also monitor alerts, perform preventative maintenance (backups, patching, disk space), and work with the latest Microsoft technologies.

Qualifications

2–3 years of 1st line support experience.
Experience with Microsoft 365, Azure, and Intune in enterprise environments.

Responsibilities

Handle inbound tickets and calls on the Service Desk.
Provide excellent customer service to clients.
Carry out proactive maintenance (backups, patching, disk space).

Skills

Microsoft 365

Microsoft Azure

Microsoft Entra

Intune

Windows Server

Active Directory

Windows networking

Routing & Firewall basics

Printer troubleshooting

Customer service

Tools

Office 365 Admin tools

Job description

1st Line Technical Analyst

Department: Service Operations - Chalkline

Employment Type: Permanent

Location: Borehamwood

Compensation: £30,000 - £35,000 / year

Description

1st Line Technical Analyst
Location: Borehamwood
Working Hours: Full Time - 37.5 hours Monday to Friday. Shift allocated between 8am and 6pm

Chalkline, a Focus Group company, are a Microsoft Solutions Partner in Modern Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop.

We are heavily customer & employee focussed and are dedicated to providing the best client experience and enjoying the journey.

We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.

Role

This is a full-time role based in our office in Borehamwood.

You will be working directly with our clients on our Service Desk, handling inbound tickets and calls, and providing excellent customer service to our valued clients.

We have a lot of proactive alerts, so some of your time will also be spent looking through the alerts raised and carrying out preventative maintenance to systems (eg backups, patching, disk space, etc).

You will get exposure to the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop, server management tools & networking products.

Ideal applicants will have good written & phone skills and at least 2-3 years’ experience and demonstrate support knowledge to a 1st line level of the following technologies: