Out-of-Hours 2nd Line IT Support Engineer (Azure/M365)

Chalkline; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider in Borehamwood is seeking an Out of Hours 2nd Line IT Support Engineer. You will provide high-quality support across Microsoft technologies, assisting clients with various technical challenges. The role requires 3-5 years of IT support experience, strong knowledge of Microsoft 365 and Azure, as well as excellent communication skills. Join a team that values professional development and offers extensive benefits, including a competitive salary, training opportunities, and a friendly work environment.

Benefits

20 days holiday plus bank holidays

Bupa Cash plan with EAP support

4% Pension contribution

Stock options after 1 year

Private Health Insurance after 2 years

Free parking

Continuous learning opportunities

Qualifications

• 3-5 years of experience in an IT support or systems role.
• Strong working knowledge of Microsoft technologies.
• Excellent written and verbal communication skills.

Responsibilities

• Providing excellent 2nd line technical support to clients.
• Acting as an escalation point for the 1st line support team.
• Troubleshooting issues across a wide range of systems.

Skills

Microsoft 365

Microsoft Azure

Microsoft Entra

Intune

Windows Server (2016 / 2019 / 2022)

Active Directory

Windows networking

Basic routing

Switching

Firewall rules

Printer support

Troubleshooting

Job description

A leading IT solutions provider in Borehamwood is seeking an Out of Hours 2nd Line IT Support Engineer. You will provide high-quality support across Microsoft technologies, assisting clients with various technical challenges. The role requires 3-5 years of IT support experience, strong knowledge of Microsoft 365 and Azure, as well as excellent communication skills. Join a team that values professional development and offers extensive benefits, including a competitive salary, training opportunities, and a friendly work environment.