Orthotics Booking Co-Ordinator

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust; Oswestry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading orthopaedic hospital in the UK is seeking an Orthotics Booking Co‑ordinator to manage patient appointments efficiently. The role involves undertaking reception duties, maintaining outpatient waiting lists, and addressing enquiries from healthcare professionals. Candidates should note that the position is not eligible for skilled worker sponsorship. Joining offers access to fantastic staff benefits and professional development opportunities in a supportive environment.

Benefits

Access to professional development opportunities

State‑of‑the‑art facilities

Responsibilities

• Undertake full reception duties for Orthotics out‑patient clinics, including welcoming meet and greet, arrival registration.
• Maintain a clear and robust outpatient waiting list, monitoring clinic capacity to treat all patients.
• Deal with enquiries from Outpatient staff, referring Practitioners, patients and other Health Service Organisations.

Job description

The Orthotics Booking Co‑Ordinator provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within specified timeframes.

An Orthotics Booking Co‑ordinator will manage and co‑ordinate the patient pathway from the acceptance of the referral, through to treatment completion, ensuring appointments are booked according to the clinical protocols and department SOPs, contributing to the efficient and effective running of all waiting lists and designated clinics.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

• Undertake full reception duties for Orthotics out‑patient clinics, including welcoming meet and greet, arrival registration, manage clinical outcomes and complete appointment episodes as necessary.
• Maintain a clear and robust outpatient waiting list, monitoring clinic capacity to treat all patients on the outpatient waiting list, working closely with the Orthotics Clinical Lead and Administrative Service Manager.
• Deal with enquiries from Outpatient staff, referring Practitioners, patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.

Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you’ll have access to outstanding professional development opportunities and state‑of‑the‑art facilities – including our recently‑opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.