Orthotics Booking Co-Ordinator

Career Choices Dewis Gyrfa Ltd; Oswestry; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Oswestry is seeking a full-time staff member to manage outpatient appointments and maintain patient records. The successful candidate will communicate with patients, organize waiting lists, and escalate any urgent referrals. Familiarity with healthcare management systems like Lorenzo and Careflow is essential. This is a permanent position, offering a salary between £24,937.00 and £26,598.00 per year, with a commitment to handling sensitive patient information efficiently.

Qualifications

• Experience in patient communication and appointment scheduling.
• Ability to work with various health management systems.
• Attention to detail and ability to manage waiting lists.

Responsibilities

• Add patients to the outpatient waiting list from referrals.
• Recognize alerts and escalate symptoms to the Clinical Lead.
• Communicate with patients about appointments and provide advice.
• Monitor departmental Waiting Lists for designated specialties.
• Support the Orthotic Clinical Lead in various tasks.

Skills

Communication

Organizational skills

Attention to detail

Tools

Lorenzo system

Careflow

E-referral service

Electronic Patient Record

SpinalPortal

Orthotics Ordering system

Job description

£24,937.00 to £26,598.00 per year, £24937.00 - £26598.00 a year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

23/01/2026

About this job

Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request information.

Recognising any alerts/Red Flag symptoms and escalating these to the Orthotics Clinical Lead.

Once trained, maintain a high knowledge of Careflow, E-referral service, Electronic Patient Record, SpinalPortal and the Orthotics Ordering system.

Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust, sending out relevant paperwork.

Ensure the appointment is made in timely manner factoring in additional treatments or appointments.

To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be appointed.

To monitor departmental Waiting Lists for the designated specialties by tracking, booking and closing patients pathways where appropriate, ensuring that all new patients are booked according to current waiting time targets.

Support and assist the Orthotic Clinical Lead but noting there is an expectation that staff will provide support and cover during periods of absence or leave for colleagues, including other departments where need dictates.