Order Processor & Logistics Coordinator

Streamline Services Consultancy Limited; Tilbury; On-site; GBP 30,000 - 32,000; Full time

Job summary

A well-established logistics firm based in Tilbury is seeking an Order Processor & Logistics Coordinator to manage customer orders and coordinate deliveries. The ideal candidate will ensure accurate order processing and provide excellent customer service. This full-time position offers a salary of £30,000 - £32,000 and 25 days of holiday plus bank holidays.

Benefits

25 days plus bank holidays

Supportive work environment

Qualifications

• Proven ability to process orders accurately and efficiently.
• Experience in logistics and coordination is preferred.
• Strong communication skills for customer interactions.

Responsibilities

• Process incoming customer orders via various channels.
• Confirm order details with customers.
• Coordinate collections and deliveries with hauliers.
• Maintain accurate records of orders and transport.

Skills

Order processing

Customer service

Logistics coordination

Communication

Job description

Overview

Streamline Recruitment have a fantastic opportunity for an Order Processor & Logistics Coordinator. Our client is a well-established business based at Tilbury, specialising in the importing and distribution of timber and panel products. This is a full-time, office-based role in a supportive and fast-paced environment.

About the Company

The business imports and supplies quality wood-based panel products from around the world, offering reliable products at competitive prices.

Key Responsibilities

• Accurately process incoming customer orders via email, phone, and internal systems.
• Contact customers proactively to confirm order details and offer additional products where appropriate.
• Liaise with third-party hauliers to coordinate collections and deliveries, ensuring deadlines are met.
• Build and plan delivery loads based on product type, volume, and destination.
• Maintain accurate records of all orders and transport arrangements.
• Handle incoming calls and respond to customer queries or complaints professionally.
• Monitor stock availability and communicate lead times when needed.
• Collaborate with warehouse and sales teams to ensure smooth order flow and fulfilment.
• Support with general administration tasks, including updating spreadsheets, order tracking, and customer account information.

Hours & Benefits

• Monday - Friday, 08:00 - 17:00
• Salary: £30,000 - £32,000 DOE
• 25 days holiday plus bank holidays