Order Processor

Tower Supplies; Merley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Profit share

Sick pay

Free parking

Lunch Fridays

Cycle to Work

EV charging

Eye care

EAP

Team events

Job summary

Tower Supplies is seeking an experienced Order Processor to join our office-based Cruise team in Poole. The role focuses on accurately processing sales orders, using CRM and order systems, and ensuring timely delivery to cruise customers.

You will collaborate with the sales and operations teams, verify order details, and maintain strong communication to meet customer expectations. A progressive benefits package accompanies the permanent role.

Qualifications

• Customer service mindset with a focus on handling enquiries and issues.
• Strong problem-solving and resolution capabilities for order-related problems.
• Ability to build and maintain relationships across departments and with customers.
• High attention to detail and excellent organisation and planning skills.
• Clear verbal and written communication for customers and internal teams.
• Proficient with computer systems, including order entry and CRM.
• Analytical ability to quickly process data and ensure accuracy.

Responsibilities

• Process orders and ensure accurate data entry and efficiency.
• Operate relevant order processing software and channels for cruise customers.
• Collaborate with internal account support to meet customer expectations and timely delivery.
• Verify order details for completeness and accuracy.
• Inform other departments of urgent orders or required actions.

Skills

Customer service

Problem solving

Relationship building

Organisation & planning

Communication

Technical skills

Analytical skills

Tools

CRM

Order entry systems

Sales order systems

Job description

We're looking for an experienced Order Processor to join our office-based Cruise team.

Salary: Up to £30,900 pa

Contract type: Permanent

Hours: 40 hours per week

Location: Poole

Holiday: 30 days paid (inc. bank holidays)

What you will be doing

• Process Orders: manage and process sales orders whilst ensuring accuracy on data entries and efficiency.
• Be familiar with the operation of relevant software and channels for processing orders for cruise customers.
• Working closely with the internal account support team to ensure customer expectations are met and products are delivered on time.
• Verifying information: ensure all order details are complete, accurate and meet requirements.
• Communicate with other departments: Keep other teams, like sales, operations, support teams informed of urgent orders or required actions.

Skills & Experience

• Customer service skills: a customer-centric approach to handling enquiries and issues.
• Problem Solving/Resolution: handle and resolve issues related to orders.
• Building Relationships: Ability to build strong relationships across the business.
• Organisation and Planning: high level of attention to detail and the ability to manage multiple tasks.
• Communication skills: very good verbal and written communication skills for interacting with customers and internal functions.
• Technical skills: Proficiency with computer systems, including order entry, data entry, and often CRM or sales order systems.
• Analytical skills: the ability to quickly process data and ensure accuracy
• Customer service skills: a customer-centric approach to handling enquiries and issues.

What's in it for you

• Modern open plan office
• Monthly profit share bonus scheme
• Company sick pay
• Free onsite parking
• Perks at Work scheme
• Tuck shop snacks
• Free lunch every Friday
• Charity dress down day every Friday
• Cycle to Work scheme
• Free EV charging points
• Complementary Birthday vouchers
• Subsidised workplace massage
• Eye care reimbursement
• Employee assistance programme (EAP)
• Company social and corporate events

Who we are

We're a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We're famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.

Where you work

Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.

Who you are

You are customer-focused, highly organised and accurate, with strong IT, communication, problem-solving, multitasking and time management skills; you are also a positive team player who can manage multiple priorities, work well under pressure and approach challenges with a "can-do" attitude.