Customer Order Processor

REVOLUTION BEAUTY; Queenborough; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Birthday Day off

Hybrid working: 2 days per week athome

Wellness Allowance

Product Discount

Pension Scheme

Enhanced Sick Pay

Enhanced Family Leave

EAP & Wellbeing platform

Job summary

Revolution Beauty is hiring a Customer Order Processor to manage and process all customer orders accurately, ensuring timely dispatch and excellent service throughout the order lifecycle.

You will report to the Customer Operations Manager and collaborate with multiple teams to resolve issues and maintain smooth order flow. Hybrid working is available with a focus on meeting monthly sales targets and delivering high-quality customer care.

Qualifications

• Experience in order processing or customer service is required.
• Familiarity with B2B operations and logistics is preferred.
• Ability to use multiple customer portals and ERP systems.

Responsibilities

• Process B2B orders end-to-end with accuracy and timely dispatch.
• Respond to customer queries regarding orders and stock.
• Coordinate with 3PLs to ensure smooth delivery and documentation.
• Handle order discrepancies, delays, and incorrect/damaged items.
• Process tester, transfer, direct-to-customer, and sample orders as needed.
• Collaborate with departments to meet monthly sales targets.

Skills

Attention to detail

Communication

Working under pressure

Order processing

3PL coordination

NetSuite ERP

Microsoft Office

Teamwork

Tools

NetSuite ERP

Microsoft Office

Job description

What You’ll Get

25 days holiday (full-time equivalent)

Location

Sheppey, UK

Contract

Permanent

Hours

Monday to Friday, 9am to 3pm (we can be flexible on timings for the right candidate)

Overview

We have a brilliant opportunity for a Customer Order Processor to join our team! Reporting to the Customer Operations Manager, you’ll be responsible for managing and processing all customer orders accurately and efficiently, ensuring timely dispatch and excellent customer service throughout the order lifecycle.

What You’ll Do

• Process all B2B orders following the process end to end including:
  • Order placement – making all necessary checks such as correct codes, prices, and quantities
  • Ensure maximum fulfilment of all orders
  • A timely dispatch as per the customers’ requirements
  • Collating collection documentation and working with the relevant teams to ensure the customer has all documents needed for collection/ registration
  • Provide customers with updates on the order status and delivery information
  • Able to adapt and use different customer portals where needed for order placement/ delivery bookings
• Answer general queries from customers regarding orders/ stock
• Work closely with our 3PLs
• Process customer returns
• Resolve any issues that come up:
  • Discrepancies – track and monitor these until they are closed off
  • Delays
  • Incorrect items or damaged goods
  • Work closely with different departments to make sure all orders are dispatched within the month to hit monthly sales targets
  • Process Tester orders/ kits onto the system and work with the relevant departments to have these completed
  • Process Transfer orders where needed between different warehouses
  • Process production orders for direct to customer orders (directly from factory)
  • Process samples for customers

What You’ll Have

• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to work under pressure and meet deadlines
• Proficient in using various customer portals and ideally NetSuite ERP system
• Problem-solving skills and ability to resolve issues effectively
• Team player with strong collaboration skills
• Previous experience in order processing or customer service role
• Knowledge of B2B operations and logistics
• Experience working with 3PLs and supply chain partners
• Proficiency in Microsoft Office Suite

What You’ll Get

• 25 days holiday (full-time equivalent)
• Birthday Day off
• Hybrid working: 2 days per week at home
• Christmas Bonus Day
• £500 per year Wellness Allowance
• 40% Product Discount
• 24/7 EAP & Wellbeing platform via Retail Trust
• Retailer Discounts via Circular Benefits
• Pension Scheme
• Enhanced Sick Pay
• Enhanced Family Leave