Order Processor

Huntress - Bracknell; Bracknell; Presencial; GBP 27 000 - 33 000; Tempo integral

Resumo da oferta

Huntress - Bracknell is seeking a highly organised Order Processor to join a busy order management team in Bracknell. You will process high volumes of orders accurately, liaise with internal teams and external partners, and ensure on-time delivery of products.

This role focuses on accuracy, efficiency and maintaining up-to-date order records, SLAs, and customer satisfaction. Circa £30,000 per year, dependent on experience; hybrid working possibilities may be discussed.

Qualificações

• Experience in order processing, order management, or a similar administrative role.
• Strong written and verbal communication skills to interact with internal teams and external partners.
• Highly organised with excellent attention to detail and ability to manage multiple priorities.

Responsabilidades

• Process a high volume of incoming orders accurately and within SLAs.
• Liaise with indirect channel partners to clarify order requirements and resolve discrepancies.
• Collaborate with colleagues in the order management team to handle queries and ensure seamless operations.
• Maintain up-to-date records of order status, delivery schedules, and tracking information.
• Identify and elevate potential issues or bottlenecks to prevent delays or errors.
• Support process improvements by suggesting more efficient workflows.

Conhecimentos

Order processing

Order management

CRM software

Communication

Multi-tasking

Ferramentas

CRM software

Descrição da oferta de emprego

We are looking for a highly organised and detail-oriented Order Processor to join a busy, collaborative team with a focus on accuracy and efficiency. This is a key role within the order management function, providing crucial support to ensure orders are processed smoothly and customers receive their products on time.

This position is at the heart of our client's operations, ensuring that customer orders are handled accurately, efficiently, and on time. You'll play a crucial role in maintaining smooth workflows, supporting team members, and helping the business deliver excellent service.

Job Title: Order Processor

Salary: Circa £30,000, depending on experience

Location: Bracknell

Key Responsibilities:

• Process a high volume of incoming orders accurately and within agreed service level agreements (SLAs)
• Liaise with indirect channel partners to clarify order requirements and resolve any discrepancies
• Collaborate with colleagues in the order management team to handle queries, resolve issues, and ensure seamless operations
• Maintain comprehensive and up-to-date records of order status, delivery schedules, and tracking information
• Identify and elevate potential issues or bottlenecks to prevent delays or errors
• Support process improvements by suggesting more efficient workflows where appropriate

Skills & Experience:

• Previous experience in order processing, order management, or a similar administrative role
• Strong written and verbal communication skills to effectively interact with internal teams and external partners
• Highly organised with excellent attention to detail and the ability to manage multiple priorities simultaneously
• Proficient in using CRM systems or order management software, with a willingness to learn new tools as needed
• Problem-solving mindset with the ability to anticipate challenges and act proactively

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK