Customer Order Processor

Revolution Beauty Ltd; Queenborough; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Birthday day off

Wellness allowance

Product discount

Wellbeing platform

Retailer discounts

Pension scheme

Enhanced sick pay

Enhanced family leave

Job summary

Revolution Beauty Ltd is seeking a Customer Order Processor to join our team in Sheppey, UK. You will manage and process all customer orders accurately, ensuring timely dispatch and exceptional service throughout the order lifecycle.

You will work with 3PLs and internal teams, handling end-to-end order checks, documentation, and status updates while resolving issues promptly to hit monthly targets.

Qualifications

• Experience in order processing or customer service.
• Experience handling B2B orders and logistics.
• Proficient with MS Office and ERP systems.

Responsibilities

• Process end-to-end B2B orders with checks on codes, prices, and quantities.
• Ensure timely dispatch and accurate order fulfilment.
• Provide customers with order status updates and delivery information.
• Coordinate with 3PLs and internal teams for documentation and collection/registration.
• Handle customer inquiries on orders, stock, and returns.
• Resolve discrepancies, delays, or damaged items.

Skills

Order processing

Customer service

B2B operations

ERP systems

Team collaboration

Tools

NetSuite ERP

Job description

Location: Sheppey, UK

Contract: Permanent

Hours: Monday to Friday, 9am to 3pm (we can be flexible on timings for the right candidate)

Overview

We have a brilliant opportunity for a Customer Order Processor to join our team! Reporting to the Customer Operations Manager, you'll be responsible responsible for managing and processing all customer orders accurately and efficiently, ensuring timely dispatch and excellent customer service throughout the order lifecycle.

What you'll do:

• Process all B2B orders following the process end to end including:

  • Order placement – making all necessary checks such as correct codes, prices, and quantities
  • Ensure maximum fulfilment of all orders
  • A timely dispatch as per the customers’ requirements
  • Collating collection documentation and working with the relevant teams to ensure the customer has all documents needed for collection/registration
  • Provide customers with updates on the order status and delivery information
  • Able to adapt and use different customer portals where needed for order placement/ delivery bookings
• Answer general queries from customers regarding orders/ stock
• Work closely with our 3PLs
• Process customer returns
• Resolve any issues that come up:
  • Discrepancies – track and monitor these until they are closed off
  • Delays
  • Incorrect items or damaged goods
• Work closely with different departments to make sure all orders are dispatched within the month to hit monthly sales targets
• Process Tester orders/ kits onto the system and work with the relevant departments to have these completed
• Process Transfer orders where needed between different warehouses
• Process production orders for direct to customer orders (directly from factory)
• Process samples for customers

What you'll have:

• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to work under pressure and meet deadlines
• Proficient in using various customer portals and ideally NetSuite ERP system
• Problem-solving skills and ability to resolve issues effectively
• Team player with strong collaboration skills
• Previous experience in order processing or customer service role
• Knowledge of B2B operations and logistics
• Experience working with 3PLs and supply chain partners
• Proficiency in Microsoft Office Suite

What You'll Get:

• 25 days holiday (full-time equivalent)
• Birthday Day off
• Christmas Bonus Day
• £500 per year Wellness Allowance
• 40% Product Discount
• 24/7 EAP & Wellbeing platform via Retail Trust
• Retailer Discounts via Circular Benefits
• Pension Scheme
• Enhanced Sick Pay
• Enhanced Family Leave