Order Processor

Tower-Supplies; Poole; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Profit share

Perks at Work

Free lunch Fridays

Cycle to Work

EV charging points

Birthday vouchers

Massage

Job summary

Hollybank Trustees Ltd is seeking an experienced Order Processor to join the office-based Cruise team. You will manage and process sales orders, ensuring accuracy and timely delivery, while liaising with internal teams to meet customer expectations.

The role emphasises customer service, problem solving, and strong organisation, with proficient IT skills and experience in order entry or CRM systems. Join a fast-paced, collaborative environment in Poole.

Qualifications

• Customer-focused approach to enquiries and issues.
• Strong data entry and order accuracy.
• Ability to build relationships across teams.
• High level of organisation and multitasking.
• Excellent verbal and written communication.

Responsibilities

• Process and manage sales orders with accuracy and efficiency.
• Be familiar with software and channels for processing cruise orders.
• Collaborate with internal account support to meet customer expectations.
• Verify order details to ensure completeness and requirements.
• Inform other teams (sales, operations, support) of urgent orders or actions.

Skills

Customer service

Problem solving

Relationship building

Organisation

Communication

IT systems

Data accuracy

Attention to detail

Tools

CRM systems

Order entry systems

Job description

We’re looking for an experienced Order Processor to join our office-based Cruise team.

What you will be doing

• Process Orders: manage and process sales orders whilst ensuring accuracy on data entries and efficiency.
• Be familiar with the operation of relevant software and channels for processing orders for cruise customers.
• Working closely with the internal account support team to ensure customer expectations are met and products are delivered on time.
• Verifying information: ensure all order details are complete, accurate and meet requirements.
• Communicate with other departments: Keep other teams, like sales, operations, support teams informed of urgent orders or required actions.

Skills & Experience

• Customer service skills: a customer-centric approach to handling enquiries and issues.
• Problem Solving/Resolution: handle and resolve issues related to orders.
• Building Relationships: Ability to build strong relationships across the business.
• Organisation and Planning: high level of attention to detail and the ability to manage multiple tasks.
• Communication skills: very good verbal and written communication skills for interacting with customers and internal functions.
• Technical skills: Proficiency with computer systems, including order entry, data entry, and often CRM or sales order systems.
• Analytical skills: the ability to quickly process data and ensure accuracy
• Customer service skills: a customer-centric approach to handling enquiries and issues.

What’s in it for you

• Modern open plan office
• Monthly profit share bonus scheme
• Perks at Work scheme
• Free lunch every Friday
• Charity dress down day every Friday
• Cycle to Work scheme
• Free EV charging points
• Complementary Birthday vouchers
• Subsidised workplace massage
• Employee assistance programme (EAP)
• Company social and corporate events

Who we are

We’re a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We’re famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.

Where you work

Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.

Who you are

You are customer-focused, highly organised and accurate, with strong IT, communication, problem-solving, multitasking and time management skills; you are also a positive team player who can manage multiple priorities, work well under pressure and approach challenges with a “can-do” attitude.