Cruise Order Specialist - Accurate & Customer-Focused

Tower Supplies; Merley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Profit share

Sick pay

Free parking

Lunch Fridays

Cycle to Work

EV charging

Eye care

EAP

Team events

Job summary

Tower Supplies is seeking an experienced Order Processor to join our office-based Cruise team in Poole. The role focuses on accurately processing sales orders, using CRM and order systems, and ensuring timely delivery to cruise customers.

You will collaborate with the sales and operations teams, verify order details, and maintain strong communication to meet customer expectations. A progressive benefits package accompanies the permanent role.

Qualifications

• Customer service mindset with a focus on handling enquiries and issues.
• Strong problem-solving and resolution capabilities for order-related problems.
• Ability to build and maintain relationships across departments and with customers.
• High attention to detail and excellent organisation and planning skills.
• Clear verbal and written communication for customers and internal teams.
• Proficient with computer systems, including order entry and CRM.
• Analytical ability to quickly process data and ensure accuracy.

Responsibilities

• Process orders and ensure accurate data entry and efficiency.
• Operate relevant order processing software and channels for cruise customers.
• Collaborate with internal account support to meet customer expectations and timely delivery.
• Verify order details for completeness and accuracy.
• Inform other departments of urgent orders or required actions.

Skills

Customer service

Problem solving

Relationship building

Organisation & planning

Communication

Technical skills

Analytical skills

Tools

CRM

Order entry systems

Sales order systems

Job description

Tower Supplies is seeking an experienced Order Processor to join our office-based Cruise team in Poole. The role focuses on accurately processing sales orders, using CRM and order systems, and ensuring timely delivery to cruise customers.

You will collaborate with the sales and operations teams, verify order details, and maintain strong communication to meet customer expectations. A progressive benefits package accompanies the permanent role.