Order Processing & Despatch Executive

ASL Technical Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing logistics company is seeking an Order Processing & Despatch Executive to manage customer orders from start to finish. This role involves ensuring accurate processing and timely delivery of orders while maintaining high-quality standards. The ideal candidate possesses strong organizational skills, attention to detail, and proficiency in Microsoft Office. Join a supportive team environment where you can contribute ideas and improve customer experiences. Apply today to discover more about this opportunity.

Qualifications

• Proficient in Microsoft Office (Outlook, Excel, etc.).
• Highly organised with the ability to work under pressure.
• Strong attention to detail while maintaining efficiency and speed.
• Professional written and verbal communication skills.
• Confident interacting with colleagues, suppliers, and clients at all levels.
• Comfortable working in an open-plan office environment.

Responsibilities

• Process customer orders from receipt through to delivery and invoicing.
• Liaise with suppliers to produce visual proofs and ensure client branding is used correctly.
• Obtain proof approval from clients prior to production.
• Carry out basic artwork tasks and check client logos are correctly formatted.
• Ensure products are printed to specification and delivered on time.
• Manage quality control and handle any client queries or complaints.
• Manage client stock, including restocks, picking and packing orders, and arranging despatch.
• Use the Promotional Office system efficiently.

Job description

ASL Technical is working closely with a new and growing customer to recruit an Order Processing & Despatch Executive to join their operations team. This is an excellent opportunity for a highly organised individual who enjoys managing orders from start to finish and takes pride in delivering a high-quality customer experience. The Role Reporting to the Operations Manager, this role is primarily focused on order processing, with additional despatch and stock management responsibilities. You will play a key part in ensuring customer orders are processed accurately, delivered on time, and meet expected quality standards.

Key Responsibilities Order Processing & Despatch

• Process customer orders from receipt through to delivery and invoicing
• Liaise with suppliers to produce visual proofs and ensure client branding is used correctly
• Obtain proof approval from clients prior to production
• Carry out basic artwork tasks and check client logos are correctly formatted
• Ensure products are printed to specification and delivered on time
• Manage quality control and handle any client queries or complaints relating to design, print quality, quantity, packing, or product quality
• Manage client stock, including restocks, picking and packing orders, and arranging despatch
• Use the Promotional Office system efficiently and accurately

Additional Office Duties

• Assist with analysing and improving the customer experience, including gathering Google reviews where required
• Contribute ideas to improve efficiency and support business growth
• Provide holiday cover for other members of the order processing team
• Assist with assembling packs and general office tasks as required

Skills & Experience Required

• Proficient in Microsoft Office (Outlook, Excel, etc.)
• Highly organised with the ability to work under pressure
• Strong attention to detail while maintaining efficiency and speed
• Professional written and verbal communication skills
• Confident interacting with colleagues, suppliers, and clients at all levels
• Comfortable working in an open-plan office environment

Why Apply?

• Opportunity to join a growing business through ASL Technical
• Varied and hands-on role with responsibility and autonomy
• Supportive team environment with opportunities to contribute ideas and improvements

If you are an organised, detail-focused professional looking for your next opportunity, we d love to hear from you. Apply today via ASL Technical to find out more about this exciting role.