Optics Retail Assistant — Customer Focus, Training & Perks

Boots UK; Stoke-on-Trent; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discounts

Career development opportunities

Enhanced leave/pay benefits

Flexible benefits scheme

Counselling support

Job summary

Boots Opticians in-store role seeks a Retail Assistant to interact with customers on the shop floor, assisting with eyewear selection and pre-screening activities. You will build relationships, listen to needs, and help customers find the right product or service.

You’ll participate in Boots’ Step Into Optics training, gaining workshop and on-the-job experience while supporting dispensing, eye-tests, aftercare, and store administration.

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment.

Responsibilities

• Greet customers and listen to their needs to help find the right product or service.
• Assist with ordering, dispensing and collection of glasses and contact lenses.
• Support eye-tests and pre-screening activities where appropriate.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks related to dispensing prescriptions and maintaining shop standards.

Skills

Customer care

Willingness to learn

Job description

Boots Opticians in-store role seeks a Retail Assistant to interact with customers on the shop floor, assisting with eyewear selection and pre-screening activities. You will build relationships, listen to needs, and help customers find the right product or service.

You’ll participate in Boots’ Step Into Optics training, gaining workshop and on-the-job experience while supporting dispensing, eye-tests, aftercare, and store administration.