Eyewear Retail Associate - Customer Care & Optics Training

Boots Group; Barnstaple; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Employee discounts for you and a 2nd 0

Career development opportunities

Parental leave pay & gift card

Flexible benefits scheme

Counselling & EAP

Job summary

Boots Opticians is hiring a Retail Assistant to join our store team on the shop floor, greeting customers, listening to their needs and helping them choose eyewear or services. You will assist with dispensing and pre-screening activities, support eye tests where appropriate, and ensure excellent standards of customer care.

You will benefit from the industry-leading Step Into Optics training programme and clear opportunities for career development in a friendly, inclusive retail environment.

Qualifications

• Passion for customer care.
• Willingness to learn and develop skills.
• Experience in retail or clinical environment is a plus.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare via repairs and adjustments.
• Handling dispensing-related administrative tasks.
• Maintaining shop floor standards.

Skills

Customer care

Desire to learn

Retail experience

Job description

Boots Opticians is hiring a Retail Assistant to join our store team on the shop floor, greeting customers, listening to their needs and helping them choose eyewear or services. You will assist with dispensing and pre-screening activities, support eye tests where appropriate, and ensure excellent standards of customer care.

You will benefit from the industry-leading Step Into Optics training programme and clear opportunities for career development in a friendly, inclusive retail environment.