Eyewear Retail Assistant - Customer Care & Optics Training

The Boots Company PLC; Bracknell; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you

Clinical and Non-Clinical Career dev.

Enhanced maternity/paternity/adoption-

Flexible benefits scheme

Access to 24/7 counselling

Job summary

Boots Opticians is looking for a Retail Assistant to be a friendly first contact for customers, helping them find the right eyewear solutions and guiding them through pre-screening and eye-care processes. You’ll work on the shop floor, build relationships, and participate in the company’s Step Into Optics training programme to develop your knowledge and skills.

The role includes eye-test pre-screening support, dispensing glasses and contact lenses, aftercare, and handling related administrative

Qualifications

• Passion for customer care.
• Desire to learn.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer care

Desire to learn

Job description

Boots Opticians is looking for a Retail Assistant to be a friendly first contact for customers, helping them find the right eyewear solutions and guiding them through pre-screening and eye-care processes. You’ll work on the shop floor, build relationships, and participate in the company’s Step Into Optics training programme to develop your knowledge and skills.

The role includes eye-test pre-screening support, dispensing glasses and contact lenses, aftercare, and handling related administrative