Optical Assistant — Customer Care & Dispensing

Boots Group; Norwich; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Retirement savings plan

Discretionary bonus

Employee discounts

Career development opportunities (clin

Parental leave pay & gift card

Flexible benefits

24/7 counselling access

Job summary

Boots Opticians in-store role for Optical Assistant, your day centers on greeting customers, listening to their needs and guiding them to the right glasses or contact lenses.

You’ll help with eye-tests pre-screening, dispense glasses, provide aftercare, and keep shop floor standards while benefiting from the Step Into Optics training programme.

If successful, you’ll join a team committed to exceptional customer care and career development within Boots.

Qualifications

• Passion for customer care.
• Enthusiasm for learning and personal development.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks associated with dispensing prescriptions.
• Maintain shop floor standards.

Skills

Customer care

Learning & development

Job description

Boots Opticians in-store role for Optical Assistant, your day centers on greeting customers, listening to their needs and guiding them to the right glasses or contact lenses.

You’ll help with eye-tests pre-screening, dispense glasses, provide aftercare, and keep shop floor standards while benefiting from the Step Into Optics training programme.

If successful, you’ll join a team committed to exceptional customer care and career development within Boots.