Optics Retail Assistant — Customer Care & Training Path

Boots Group; Stroud; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discounts

Career development

Parental leave benefits

Flexible benefits

Employee assistance

Job summary

Boots Opticians is hiring a Retail Assistant to be the friendly first and last point of contact for customers on the shop floor, listening to needs and helping them find eyewear solutions while supporting dispensing tasks.

You'll develop through our Step Into Optics training, gain hands-on experience with eye tests, pre‑screening, repairs and aftercare, and help maintain high store standards in a welcoming team.

Qualifications

• Passion for customer care.
• Desire to learn.
• Experience in retail or clinical environments is advantageous.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Job description

Boots Opticians is hiring a Retail Assistant to be the friendly first and last point of contact for customers on the shop floor, listening to needs and helping them find eyewear solutions while supporting dispensing tasks.

You'll develop through our Step Into Optics training, gain hands-on experience with eye tests, pre‑screening, repairs and aftercare, and help maintain high store standards in a welcoming team.