Optical Regional Support Manager South East

OutsideClinic; England; On-site; GBP 36,000 - 43,000; Full time

Job summary

A health and care provider is seeking a Regional Support Manager to oversee field teams, enhance performance, and inspire customer-centric care. The role combines leadership, coaching, and collaboration to ensure clinical and commercial excellence across South London and Southeast England. Ideal candidates will possess strong customer care experience, leadership capabilities, and an adaptable nature. The position offers a competitive salary and the chance to make a meaningful impact in the community.

Benefits

Company car

Bonus structure

Supportive team environment

Qualifications

• Proven experience in customer care, particularly sales and aftercare.
• Strong ability to build and maintain influential relationships.
• Solid understanding of the Optical industry or similar regulated fields.

Responsibilities

• Manage a team of Optometrists and deliver coaching.
• Conduct regular review meetings on performance metrics.
• Analyze performance data to drive team improvements.

Skills

Customer care experience

Relationship building

Leadership skills

Excellent communication

Data analysis

Education

Coaching qualifications

Leadership and Management certification (ILM Level 3 or above)

Job description

Role: Regional Support Manager

Location: South London & South East England

Package: Up to £43,000 OTE (made up of Base Salary & Bonus) + Company car

Days: Monday – Friday

Role Overview

As a Regional Support Manager, you’ll play a crucial role in enhancing the performance and development of our field-based teams, working in close collaboration with the other Regional Support Managers and reporting to our Head of field Services. This leadership role is pivotal to ensuring our teams deliver exceptional domiciliary care and achieve both clinical and commercial excellence. You’ll work across your region and contribute to national initiatives, leading the team on a day to day basis, hands‑on coaching, analysing performance data, and driving continuous improvement. As a role model and key influencer, you’ll inspire teams, elevate standards, and support the achievement of company goals.

Key Responsibilities

• Day to day line management of a team of Optometrists
• Deliver in-person and virtual coaching/training to field-based teams, focusing on clinical and commercial performance to improve customer outcomes and experience.
• Foster professional, respectful, and supportive relationships, keeping customers and colleagues at the heart of everything we do.
• Provide constructive feedback, highlight areas for growth, and oversee personalised development plans to help staff achieve their full potential.
• Identify and maximise opportunities for customers to access our full range of products and services.
• Facilitate training sessions, both one-to-one and group-based, as required by Head of Field Services or central initiatives.
• Support the onboarding and probationary processes for new team members, ensuring a positive start to their journey with us.

Leadership and Collaboration

• Conduct regular review meetings to drive key performance indicators, including Customer Satisfaction, Commercial KPIs, Employee Engagement, and Retention.
• In this leadership role you will provide day to day team support and deputise for the Head of Field Services and other RSMs as needed.
• Build strong relationships within your region and across the wider Regional Support team, as well as with internal stakeholders, to foster collaboration and continuous improvement.
• Lead or contribute to projects at regional or national levels, driving a high‑performing and innovative culture.
• Represent OutsideClinic at local and national events, championing our mission and values.

Performance and Data Insight

• Analyse performance data to identify trends, root causes, and opportunities for improvement.
• Develop and implement action plans based on insights to enhance team performance.
• Share findings and collaborate on group-level initiatives to address recurring themes and support the success of all field-based teams.

About You

• Essential Skills and Experience
• Proven experience in customer care, particularly sales and aftercare.
• Strong ability to build and maintain influential, supportive relationships.
• A solid understanding of the Optical industry or other similar regulated industries, with expertise in clinical and sales best practices.
• Demonstrable leadership skills, with the ability to inspire and lead teams.
• Excellent feedback and coaching capabilities, translating insights into actionable improvements.
• Self‑motivated and goal‑oriented, with the ability to work independently and collaboratively.
• Outstanding organisational skills, capable of managing your workload and diary to meet objectives.
• Adaptable and resilient, able to respond effectively to changing priorities.
• Exceptional communication skills across multiple channels.
• Proficiency in analysing data to inform decisions and drive performance improvements.
• Have the flexibility to travel across this region as well as additional travel to other locations for CPD events, Cover, Training and Meetings.
• Be able to attend Head Office in Swindon at least once per Month.

Desirable Qualifications

• Coaching qualifications.
• Leadership and Management certification (ILM Level 3 or above).

Why Join Us?

At OutsideClinic, we’re dedicated to making a difference. In addition to supporting the wellbeing of our customers, we believe in nurturing and developing our colleagues. You’ll be joining a passionate, forward‑thinking team that’s committed to delivering excellence while fostering a culture of collaboration and continuous improvement.

Additional Information

This role may involve other duties as required, aligned with company policies, procedures, NHS guidelines, and current legislation.

Ready to Make an Impact?

If you’re passionate about delivering exceptional care and have the skills to inspire and develop others, we’d love to hear from you!

We’re on a mission to change lives through better sight and hearing - one home visit at a time. Since 1987, our team of dedicated professionals has been delivering life‑enhancing care where it’s needed most.