Optical Customer Service Specialist | Fast-Paced Support

Thorn Baker Industrial; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor in Belfast for a temp to permanent position. The role requires delivering excellent customer service while managing customer demands and responding to inquiries. Candidates should have at least a year of experience in a customer service environment and possess strong communication skills. Benefits include £12.60 per hour, pension matching, life insurance, and a supportive team environment. An optical background is preferred but not mandatory.

Benefits

Company pension up to 5% matching

Life insurance – 3.5 times your salary

Quarterly bonus

33 days holiday allowance

Qualifications

• Minimum 1 year experience in a Customer Service environment.
• Optical background preferred.

Responsibilities

• Deliver excellent customer service whilst balancing customer demands.
• Log all incoming and outgoing calls for accurate record-keeping.
• Process orders, POS transactions, and credits on the same day they are received.

Skills

Excellent telephone manner and communication skills

Strong problem-solving skills

Proactive, "can-do" attitude

Excellent PC, data, and administration skills

Ability to work independently while being a strong team player

Education

Educational qualifications including Maths & English

Tools

Salesforce

SAP

AS400

Annapura

Microsoft Office

Job description

A leading recruitment agency is seeking a Customer Service Advisor in Belfast for a temp to permanent position. The role requires delivering excellent customer service while managing customer demands and responding to inquiries. Candidates should have at least a year of experience in a customer service environment and possess strong communication skills. Benefits include £12.60 per hour, pension matching, life insurance, and a supportive team environment. An optical background is preferred but not mandatory.