Optical Assistant

Ace and Tate; West of England; On-site; GBP 18,735,000 - 19,562,000; Part time

Benefits offered by this job

Hourly wage £13.11

Up to 16% monthly bonus

28 days holiday (33 days after 2 years

Wellbeing support and healthy snacks

ClassPass collaboration

Free psychologist sessions via OpenUp

Two free glasses per year

Friends and family discounts

Frequent team events

Internal learning portal access

Job summary

Ace & Tate in Bristol is seeking an Optical Assistant for 20 hours per week. You will create a welcoming store atmosphere, offer style advice and share knowledge on lenses and coatings to help customers choose confidently.

The role includes hands-on training, a competitive hourly rate of £13.11 with potential bonuses, and generous holiday entitlement. Diverse backgrounds are welcomed and support is provided to help you grow.

Qualifications

• No prior experience in retail or optics; onboarding and hands-on training provided.
• Diverse backgrounds welcomed to join our team.
• Ongoing support to help you succeed in your role.

Responsibilities

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right and sharing tips.
• Share your knowledge by explaining lenses, coatings, and fits for right choices.
• Get every detail right by polishing lenses and adjusting frames to look sharp.
• Handle sales with care by guiding customers through upgrades, coatings and add-ons.

Skills

Customer service

Communication

Teamwork

Job description

Hi, we’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

We are looking for an Optical Assistant in Bristol, 20 hours.

What our Optical Assistant do

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right for them and sharing helpful style tips.
• Share your knowledge by explaining the differences between lenses, coatings, and fits so customers can make the right choice.
• Get every detail right by polishing lenses, adjusting frames, and ensuring every pair leaves looking sharp and ready to wear.
• Handle sales with care by guiding customers through lens upgrades, coatings, and add-ons to make sure they leave with exactly what they need.

What we offer

• £13.11 per hour plus up to 16% monthly bonus when store targets are reached.
• Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full-time employment.
• We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
• See in style with up to two free pairs of glasses per year, plus discounts for friends and family.
• A culture to love through frequent and memorable team events.
• Time to grow with unlimited access to our internal learning portal.

Why Ace & Tate?

We don’t just sell glasses. We help people look good, feel good, and see clearly. If you love working with people, value good design, and want to grow in a supportive team, this could be the place for you.

People first

Our stores run on human connection. You’ll help customers find the perfect fit, build genuine relationships and create a positive, welcoming environment. Teamwork matters here. When the store hits its goals, everyone shares in the success with monthly bonuses.

Build your expertise

Make an impact

Frequently Asked Questions

What is it like to work in an Ace & Tate store?

Our stores are friendly, fast-paced and design-driven. You’ll help customers find the perfect glasses, offer style and eyecare advice and collaborate with a supportive, energetic team. Every role contributes to creating a standout customer experience.

Are there opportunities to grow in-store?

Yes! Clear career paths exist from Retail Assistant to Assistant Store Manager to Store Manager. You can also train as a Refractionist or study to become a certified Optician, with financial and training support where applicable.

Do I need prior experience in retail or optics to join a store?

No - we welcome candidates from diverse backgrounds. Full onboarding, hands‑on training and ongoing support will help you succeed in your role.