Optical Assistant

Ace and Tate; Brighton; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Monthly performance bonus

28 days holiday

Wellbeing support

Discount on optical products

Team events

Access to learning portal

Job summary

Ace and Tate in Brighton is seeking a dedicated Optical Assistant who excels in customer service and sales. This role entails helping customers find the perfect glasses while providing personalized advice and ensuring a welcoming atmosphere in the store.

In return, you’ll benefit from up to a 16% monthly bonus, 28 holiday days, and wellbeing support. If you enjoy working in a collaborative environment and have a passion for helping others look and feel great, we want you on our team!

Qualifications

• Experience in customer service or retail is preferred.
• Strong communication skills to engage with customers effectively.
• Ability to provide clear style advice and product knowledge.

Responsibilities

• Create a welcoming vibe for customers.
• Deliver clear style advice on frames.
• Explain lens differences and serve customer needs.

Skills

Customer service

Sales

Communication

Job description

Great glasses start with great people. Our culture is built on curiosity, collaboration, and care. Curious how we work?

We’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

We are looking for an Optical Assistant in Brighton Bond Street, 8 hours.

What our Optical Assistant does

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right for them and sharing helpful style tips.
• Share your knowledge by explaining the differences between lenses, coatings, and fits so customers can make the right choice.
• Get every detail right by polishing lenses, adjusting frames, and ensuring every pair leaves looking sharp and ready to wear.
• Handle sales with care by guiding customers through lens upgrades, coatings, and add-ons to help them leave with exactly what they need.

What we offer

• Rewarding your impact by earning up to a 16% monthly bonus when store targets are reached.
• Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full-time employment.
• We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
• See in style by enjoying discount codes for free and discounted opticals and sunglasses.
• A culture to love through frequent and memorable team events.
• Time to grow with unlimited access to our internal learning portal.

Why Ace & Tate?

We don’t just sell glasses. We help people look good, feel good, and see clearly. If you love working with people, value good design, and want to grow in a supportive team, this could be the place for you.

People first

Our stores run on human connection. You’ll help customers find the perfect fit, build genuine relationships and create a positive, welcoming environment. Teamwork matters here. When the store hits its goals, everyone shares in the success with monthly bonuses.

Build your expertise

Make an impact