Optical Assistant

Ace and Tate; England; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Up to 16% monthly bonus

28 days holiday entitlement

Wellbeing support including healthy snacks

Discount codes for opticals and sunglasses

Team events

Access to internal learning portal

Job summary

Ace and Tate is seeking an Optical Assistant in Brighton Bond Street. In this role, you will create a welcoming atmosphere, assist customers with frame selection, and provide detailed product knowledge about lenses. The position offers an opportunity to earn monthly bonuses, enjoy 28 days of holiday (increasing to 33 after two years), and access various wellbeing programs. Join a team that values human connection and teamwork while making a positive impact on customers.

Qualifications

• Ability to create a welcoming vibe for customers in the store.
• Experience in providing style advice for eyeglasses.
• Skill in explaining lens options and adjustments.

Responsibilities

• Make customers feel seen and excited to be in store.
• Help customers find frames and provide style tips.
• Explain differences between lenses, coatings, and fits.
• Polish lenses and adjust frames.
• Guide customers through lens upgrades and add-ons.

Skills

Customer service

Sales skills

Knowledge of lenses and frames

Job description

Great glasses start with great people. Our culture is built on curiosity, collaboration, and care. Curious how we work?

We’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

We are looking for an Optical Assistant in Brighton Bond Street, 8 hours.

What our Optical Assistant do

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right for them and sharing helpful style tips.
• Share your knowledge by explaining the differences between lenses, coatings, and fits so customers can make the right choice.
• Get every detail right by polishing lenses, adjusting frames, and ensuring every pair leaves looking sharp and ready to wear.
• Handle sales with care by guiding customers through lens upgrades, coatings, and add-ons to make sure they leave with exactly what they need.

What we offer

• Rewarding your impact by earning up to an 16% monthly bonus when store targets are reached.
• Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full-time employment.
• We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
• See in style by enjoying discount codes for free and discounted opticals and sunglasses.
• A culture to love through frequent and memorable team events.
• Time to grow with unlimited access to our internal learning portal.

Why Ace & Tate?

People first

Our stores run on human connection. You’ll help customers find the perfect fit, build genuine relationships and create a positive, welcoming environment. Teamwork matters here. When the store hits its goals, everyone shares in the success with monthly bonuses.