Optical Assistant

Ace and Tate; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

8% monthly bonus

28 days holiday (33 after 2 years)

Wellbeing support and OpenUp sessions

ClassPass collaboration

Discounts on opticals

Team events

Learning portal access

Job summary

Ace & Tate seeks an Optical Assistant in Central London to deliver outstanding customer service, offer style advice, and explain lens options and frame fits. You will help customers choose frames, polish and adjust items, and guide upgrades to ensure satisfaction.

With a focus on a welcoming in-store experience, you will benefit from bonus potential, generous holiday entitlement, wellbeing support, and discounted eyewear.

Qualifications

• Fostering a welcoming store environment.
• Providing clear style advice and lens-related information.
• Explaining differences between lenses, coatings and fits.

Responsibilities

• Create a welcoming vibe for customers in-store.
• Deliver clear style advice to help customers find the right frames.
• Share knowledge on lenses, coatings and fits for informed choices.
• Polish lenses and adjust frames to ensure polish and wearability.
• Guide customers through lens upgrades, coatings and add-ons.

Skills

Customer service

Style advice

Lens knowledge

Polishing lenses

Sales with care

Job description

We’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

We are looking for an Optical Assistant in Central London, 8 hours.

What our Optical Assistant do

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right for them and sharing helpful style tips.
• Share your knowledge by explaining the differences between lenses, coatings, and fits so customers can make the right choice.
• Get every detail right by polishing lenses, adjusting frames, and ensuring every pair leaves looking sharp and ready to wear.
• Handle sales with care by guiding customers through lens upgrades, coatings, and add-ons to make sure they leave with exactly what they need.

What we offer

• Rewarding your impact by earning up to an 8% monthly bonus when store targets are reached.
• Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full-time employment.
• We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
• See in style by enjoying discount codes for free and discounted opticals and sunglasses.
• A culture to love through frequent and memorable team events.
• Time to grow with unlimited access to our internal learning portal.

Optical Assistant

London

8 - 8 hours

Why Ace & Tate?

We don’t just sell glasses. We help people look good, feel good, and see clearly. If you love working with people, value good design, and want to grow in a supportive team, this could be the place for you.

People first

Our stores run on human connection. You’ll help customers find the perfect fit, build genuine relationships and create a positive, welcoming environment. Teamwork matters here. When the store hits its goals, everyone shares in the success with monthly bonuses.

What is it like to work in an Ace & Tate store?

Our stores are friendly, fast-paced and design-driven. You’ll help customers find the perfect glasses, offer style and eyecare advice and collaborate with a supportive, energetic team. Every role contributes to creating a standout customer experience.

Are there opportunities to grow in-store?

Yes! Clear career paths exist from Retail Assistant to Assistant Store Manager to Store Manager. You can also train as a Refractionist or study to become a certified Optician, with financial and training support where applicable.

Do I need prior experience in retail or optics to join a store?

No - we welcome candidates from diverse backgrounds. Full onboarding, hands-on training and ongoing support will help you succeed in your role.