Optical Assistant

Ace and Tate; Oxford; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Monthly bonus

Holiday entitlement

Wellbeing support

Discounts on eyewear

Team events

Learning portal

Job summary

Ace & Tate in Oxford is seeking an Optical Assistant to help customers choose, style, and wear glasses with confidence. You’ll create a welcoming in-store atmosphere, offer expert style guidance, and explain lens options while ensuring every pair is polished and ready to wear.

Join a team that values people, design, and growth with bonus opportunities, generous holiday entitlement, wellbeing support, product discounts, and ongoing learning resources.

Qualifications

• No prior retail or optics experience required; onboarding and ongoing support provided.

Responsibilities

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right and sharing tips.
• Share knowledge by explaining lens options, coatings, and fits so customers can decide confidently.
• Polish lenses, adjust frames, and ensure every pair leaves looking sharp and ready to wear.
• Guide customers through lens upgrades, coatings, and add-ons to ensure they leave with what they need.

Job description

We’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

We are looking for an Optical Assistant in Oxford, 8 hours.

What our Optical Assistant do

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right for them and sharing helpful style tips.
• Share your knowledge by explaining the differences between lenses, coatings, and fits so customers can make the right choice.
• Get every detail right by polishing lenses, adjusting frames, and ensuring every pair leaves looking sharp and ready to wear.
• Handle sales with care by guiding customers through lens upgrades, coatings, and add-ons to make sure they leave with exactly what they need.

What we offer

• Rewarding your impact by earning up to a 16% monthly bonus when store targets are reached.
• Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full-time employment.
• We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
• See in style by enjoying discount codes for free and discounted opticals and sunglasses.
• A culture to love through frequent and memorable team events.
• Time to grow with unlimited access to our internal learning portal.

Optical Assistant

Oxford

8 - 8 hours

Why Ace & Tate?

We don’t just sell glasses. We help people look good, feel good, and see clearly. If you love working with people, value good design, and want to grow in a supportive team, this could be the place for you.

People first

Our stores run on human connection. You’ll help customers find the perfect fit, build genuine relationships and create a positive, welcoming environment. Teamwork matters here. When the store hits its goals, everyone shares in the success with monthly bonuses.

Frequently Asked Questions

What is it like to work in an Ace & Tate store?

Our stores are friendly, fast-paced and design-driven. You’ll help customers find the perfect glasses, offer style and eyecare advice and collaborate with a supportive, energetic team. Every role contributes to creating a standout customer experience.

Are there opportunities to grow in-store?

Yes! Clear career paths exist from Retail Assistant to Assistant Store Manager to Store Manager. You can also train as a Refractionist or study to become a certified Optician, with financial and training support where applicable.

Do I need prior experience in retail or optics to join a store?

No - we welcome candidates from diverse backgrounds. Full onboarding, hands‑on training and ongoing support will help you succeed in your role.