Optical Assistant

Ace and Tate; Cardiff; Hybrid; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Bonus up to 8% monthly bonus

28 days holiday entitlement, 33 days >

Wellbeing support

Discounts on opticals

Team events

Learning portal access

Job summary

Ace & Tate in Cardiff is hiring an Optical Assistant to welcome customers, provide styling advice, and help customers find frames that suit their look. This in-store role is 8 hours a day, focusing on friendly service and accurate lens and fit explanations.

You’ll polish lenses, adjust frames, and guide customers through lens upgrades and add-ons, helping them leave with exactly what they need. The role supports growth in a design-driven, people-focused store with opportunities for learning and

Qualifications

• Customer-facing experience in retail or optics is preferred.
• Ability to explain lens options, coatings, and frame fits clearly.

Responsibilities

• Create a welcoming vibe for every customer.
• Deliver clear style advice on frames.
• Explain lens options, coatings, and fits.
• Polish lenses and adjust frames to ensure a sharp look.
• Guide customers through lens upgrades and add-ons.

Skills

Customer service

Fashion & style advice

Communication

Job description

We’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

We are looking for an Optical Assistant in Cardiff, 8 hours.

What our Optical Assistant do

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right for them and sharing helpful style tips.
• Share your knowledge by explaining the differences between lenses, coatings, and fits so customers can make the right choice.
• Get every detail right by polishing lenses, adjusting frames, and ensuring every pair leaves looking sharp and ready to wear.
• Handle sales with care by guiding customers through lens upgrades, coatings, and add-ons to make sure they leave with exactly what they need.

What we offer

• Rewarding your impact by earning up to an 8% monthly bonus when store targets are reached.
• Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full-time employment.
• We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
• See in style by enjoying discount codes for free and discounted opticals and sunglasses.
• A culture to love through frequent and memorable team events.
• Time to grow with unlimited access to our internal learning portal.

Optical Assistant

Cardiff

8 - 8 hours

Why Ace & Tate?

We don’t just sell glasses. We help people look good, feel good, and see clearly. If you love working with people, value good design, and want to grow in a supportive team, this could be the place for you.

People first

Our stores run on human connection. You’ll help customers find the perfect fit, build genuine relationships and create a positive, welcoming environment. Teamwork matters here. When the store hits its goals, everyone shares in the success with monthly bonuses.

Frequently Asked Questions

What is it like to work in an Ace & Tate store?

Our stores are friendly, fast-paced and design-driven. You’ll help customers find the perfect glasses, offer style and eyecare advice and collaborate with a supportive, energetic team. Every role contributes to creating a standout customer experience.

Are there opportunities to grow in-store?

Yes! Clear career paths exist from Retail Assistant to Assistant Store Manager to Store Manager. You can also train as a Refractionist or study to become a certified Optician, with financial and training support where applicable.

Do I need prior experience in retail or optics to join a store?

No - we welcome candidates from diverse backgrounds. Full onboarding, hands-on training and ongoing support will help you succeed in your role.