Optical Assistant

Specsavers; Hexham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retailer in Hexham is seeking an experienced Optical Assistant to deliver superb customer service and assist with dispensing prescription glasses. You will support customers during eye tests and product fitting while maintaining IT records and promoting teamwork. The ideal candidate has prior optical experience, strong communication abilities, and a passion for customer satisfaction. This full-time role offers 37.5 hours per week with competitive salary and benefits including 28 days' holiday.

Benefits

Discounted benefits scheme

28 days holiday

Free parking

Qualifications

• Previous optical experience as an Optical Advisor or Dispensing Assistant.
• Passion for providing excellent customer service.
• Strong teamwork and initiative.
• Confidence using IT systems.
• Excellent communication and listening skills.

Responsibilities

• Assist customers with eye tests, frame fitting and dispensing prescription glasses.
• Maintain accurate records and handle IT systems for prescriptions.
• Provide friendly, professional service and product knowledge.
• Support team members and contribute to a productive team culture.

Skills

Customer service

Teamwork

IT systems confidence

Communication skills

Job description

Optical Assistant

Company: Specsavers

Location: Hexham, Northumberland, United Kingdom

Date Posted: 2025-12-11T04:24:08Z

Valid Through: 2026-03-11T04:24:08Z

Employment Type: FULL_TIME

Description

Experienced Optical Assistant. If you have previous optical experience as an Optical Advisor or Dispensing Assistant, this role could be perfect for you. Together, we will use your passion for the Specsavers brand and superb customer service skills to create an outstanding store environment for customers and our team.

Our Hexham store needs someone experienced in dispensing up to Multi focal optics.

Responsibilities

Key responsibilities include:

• Assist customers with eye tests, frame fitting and dispensing prescription glasses.
• Maintain accurate records and handle IT systems for prescriptions.
• Provide friendly, professional service and product knowledge.
• Support team members and contribute to a productive team culture.

Qualifications & Skills

• Previous optical experience as an Optical Advisor or Dispensing Assistant.
• Passion for providing excellent customer service.
• Strong teamwork and initiative.
• Confidence using IT systems.
• Excellent communication and listening skills.
• Willingness to step out of comfort zone and embrace new challenges.
• Open to feedback and development.

Desirable Experience

• Fast‑paced customer service environment.
• Experience in optics or audiology business.
• Basic knowledge of optical and audiology terminology.

What on Offer

• Full-time: 37.5 hours per week; weekend working essential.
• Salary negotiable based on experience.
• Specsavers Perks: discounted benefits scheme.
• 28 days holiday, including bank holidays.
• Free parking.

If you possess these skills and are eager to grow, we would love you to apply.