Ophthalmology Receptionist — NHS Front Desk

OUH; Packmoor; Remote; GBP 25,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a proactive Receptionist (Band 2-3 Link Grade) to join the Ophthalmology Department. The role requires excellent communication, organisational skills and the ability to work under pressure in a busy hospital setting.

You will greet patients, check them in, register attendance on EPR and book follow-up appointments. Training is provided, and weekend rotas may occur.

Qualifications

• Good basic educational qualifications (5+ GCSEs including English and Maths)
• IT qualifications EPR trained (training available)
• NHS experience
• Able to work independently and as a team member
• Previous experience in a similar role
• Evidence of team working

Responsibilities

• Greet patients at reception in a helpful, polite and efficient manner.
• Check demographics details for patients on arrival and update per policy.
• Register patient attendance on EPR in real-time.
• Deal with enquiries in a sympathetic and professional manner.
• Book follow-up appointments ensuring correct RTT status.
• Arrange interpreters or sign language services as needed.
• Maintain clinic lists, bookings, late bookings and DNAs.
• Ensure patients are checked in/out and future appointments are set.
• Transport coordination for patients as required by senior staff.
• Keep reception areas tidy and report defects to line manager.
• Prioritise workload and work with minimal supervision.
• Undertake further training as required.

Skills

Communication skills

Team player

Customer service

Proactive

Education

GCSEs incl. English & Maths

IT qualifications (EPR trained)

Tools

EPR system

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a proactive Receptionist (Band 2-3 Link Grade) to join the Ophthalmology Department. The role requires excellent communication, organisational skills and the ability to work under pressure in a busy hospital setting.

You will greet patients, check them in, register attendance on EPR and book follow-up appointments. Training is provided, and weekend rotas may occur.