Healthcare Receptionist: Patient Services Front Desk

Optegra Eye Health Care; Greater London; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Salary up to £26,910

Pension contributions

33 days annual leave

Flexible working

Funded training

Anniversary awards

Blue Light Card

Free laser eye treatment

Private Healthcare

24/7 GP appointments

Physiotherapy & counselling

Enhanced maternity/paternity leave

Cycle to work scheme

Season ticket loan

Résumé du poste

Optegra Eye Health Care in Central London is seeking an experienced Receptionist to join the Patient Services Team on a full-time basis. You will be the first point of contact for patients and visitors, supporting the hospital's reception with professional greetings and efficient front-of-house service.

Responsibilities include handling inquiries, assisting with billing and general administration, and collaborating with the Patient Services Team to ensure smooth patient journeys from arrival

Qualifications

• Experience of working in a front of house/face to face customer service role.
• Experience of customer billing/accounts.
• Private Healthcare experience is desirable.
• Excellent interpersonal skills.
• Well organised, able to prioritise and cope well with pressure.
• Excellent administrative skills and attention to detail.
• Effective written and oral communication skills.

Responsabilités

• Providing cover at the main hospital reception and being the first point of contact for patients and visitors in person and by telephone.
• Greeting patients and visitors at reception in a professional manner.
• Supporting the Patient Services Team by assisting with patient queries before and after consultations.
• Billing, and general administration support to the Patient Services team.

Connaissances

Front of house

Customer service

Billing

Administrative skills

Communication skills

Description du poste

Optegra Eye Health Care in Central London is seeking an experienced Receptionist to join the Patient Services Team on a full-time basis. You will be the first point of contact for patients and visitors, supporting the hospital's reception with professional greetings and efficient front-of-house service.

Responsibilities include handling inquiries, assisting with billing and general administration, and collaborating with the Patient Services Team to ensure smooth patient journeys from arrival