Receptionist

OUH; Oxford; Híbrido; GBP 23.000 - 28.000; Jornada completa

Descripción de la vacante

Oxford University Hospitals NHS Foundation Trust is seeking a Reception/Admin Assistant for the Endoscopy Department at John Radcliffe Hospital in Oxford. The role provides a professional reception and comprehensive administrative support to the Endoscopy unit, ensuring accurate demographic checks and efficient clinic operations.

The successful candidate will manage appointments, update patient records on EPR, handle enquiries with empathy, and support the multidisciplinary team while

Formación

• Experience in NHS or healthcare reception preferred.
• Excellent communication and data verification skills.
• Proficient with patient record systems and confidentiality.

Responsabilidades

• Greet patients at reception in a helpful, polite manner.
• Register patient attendance on EPR in real-time.
• Manage patient enquiries with tact and empathy.
• Prepare and maintain patient records and clinic lists.
• Coordinate appointments and assist with transport arrangements.

Conocimientos

Reception duties

Patient liaison

Data entry

Clerical skills

Organisational skills

Herramientas

EPR system

Descripción del empleo

Main area Endoscopy Grade NHS AfC: Band 2 Contract Permanent: weekdays, weekends Hours Full time - 37.5 hours per week (5 days a week. Shift on rotation- 07:30 to 15:30, 09:00 to 17:00, 09:30 to 17:30, Occasional Saturdays, Maximum 1 in 3.) Job ref 321-SW-8285540-B2

Site John Radcliffe Hospital Town Oxford Salary £25,272 Per Annum / Pro Rata Salary period Yearly Closing 04/11/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

To provide a professional and efficient reception service to the Endoscopy Unit, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality.

To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams.

Main duties of the job

Provide a professional and efficient reception and administrative service within the Endoscopy Department, acting as the first point of contact for patients, relatives and visitors. Welcome patients in a courteous and compassionate manner, ensuring demographic details are verified and updated accurately and attendance is recorded on the Electronic Patient Record (EPR) system.

Manage patient enquiries professionally and sensitively, supporting patients who may be anxious or require additional assistance. Maintain accurate clinic and procedure lists, recording bookings, cancellations and non-attendances, and ensure patients are checked in and out appropriately.

Support the smooth running of clinics and endoscopy services through appointment coordination, record management and administrative support. Prepare, retrieve, track and maintain patient records, ensuring compliance with Trust policies, data protection requirements and patient confidentiality standards.

Undertake a range of administrative duties including filing, telephone support, post distribution and arranging patient transport when required. Maintain a safe and welcoming reception environment, prioritise workload effectively, work independently and support the wider multidisciplinary team whilst adhering to Trust policies and procedures.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Detailed job description and main responsibilities

• To greet patients at reception in a helpful, polite and efficient manner.
• Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• Register patient's attendance on EPR in real-time.
• Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
• To adhere to correct manual handling procedures and policies at all times.
• To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
• To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNA's appropriately.
• To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
• To ensure that all patients' notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.
• To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.
• Escort patients to their clinic room if required to do so.
• To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
• To be able to prioritise your workload and work with minimal supervision.
• To undertake further training as and when required.
• As directed by Reception Supervisor, assist in any other administrational duties that may be required to ensure full administration service is provided within the Directorate. This may include providing basic during periods of sickness, annual leave or workload increases.
• Sort and distribute all post received by the department to the appropriate individuals in a prompt and accurate manner.
• Ensure that any patient related filing is done efficiently and in a timely manner. All filing should be filed into the relevant patient health record to ensure an accurate care record is kept wherever possible. To achieve this, patient health records must be located and retrieved ensuring that the tracking system is used accurately at all times.
• Use the Electronic Patient Record (EPR) system to locate and track patient's records when requested to