Receptionist (CAT 2 Ophthalmology)

The Royal Berkshire; Reading; On-site; GBP 20,000 - 23,000; Full time

Job summary

The Royal Berkshire NHS Foundation Trust in Reading is seeking a Band 2 Receptionist (CAT 2 Ophthalmology) for a full-time post of 37.5 hours per week, with shifts between 8am and 8pm and weekend work where required.

Duties include welcoming patients, preparing files for clinic appointments, being the first point of contact in Clinic or Eye Casualty, and arranging follow-up appointments. The role requires strong customer service and the ability to multi-task in a busy department.

Qualifications

• Experience in customer service is desirable.
• Ability to multitask in a busy clinical environment.

Responsibilities

• Welcoming patients into the departments.
• Preparing patient files for clinic appointments.
• Being the first point of call for patients attending Clinic or Eye Casualty.
• Arranging follow-up appointments for patients before they leave the department.

Skills

Customer service

Job description

Band 2 Receptionist (CAT 2 Ophthalmology)

This is a full-time post for 37.5 hours per week.

PLEASE NOTE: The post will include working shifts between 8am and 8pm and weekend working where required

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.

The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic or Eye Casualty and arranging follow-up appointments for patients before they leave the department.

The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust \"CARE\" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

For further details / informal visits contact: Name: Sophie Simmonds Job title: Deputy Patient Pathway Manager Email address: [e-mail] Telephone number: 01183227169

Sophie Simmonds (Deputy Patient Pathway Manager) 0118 322 7169 / [e-mail]