Outpatient Front Desk Coordinator – Flexible Hours

Royal Free London NHS Foundation Trust; Chipping Barnet; In loco; GBP 31.000 - 32.000; Tempo pieno

Descrizione del lavoro

Royal Free London NHS Foundation Trust is seeking an Outpatient Front of House Receptionist (Band 3) to provide courteous reception for patients and clinicians. You will support the outpatient department, manage designated clinic bookings, and work across multiple outpatient locations with a focus on accuracy.

The role requires excellent customer care, strong communication, and ability to work in a busy environment with varied shifts (8am-4pm and 10am-6pm, Monday to Friday).

Competenze

• Experience of working with the public in an administrative position.
• Proven customer care in a busy, high-pressure environment.
• Excellent communication and interpersonal skills with accuracy.

Mansioni

• Provide courteous reception service to patients and clinicians in line with procedures.
• Work with nursing and medical staff to raise issues to maintain service quality.
• Be part of the Outpatient team delivering high-quality, timely service.
• Manage booking of new and follow-up clinics and resolve booking issues with staff.

Conoscenze

Customer service

Communication skills

Interpersonal skills

Attention to detail

Descrizione del lavoro

Royal Free London NHS Foundation Trust is seeking an Outpatient Front of House Receptionist (Band 3) to provide courteous reception for patients and clinicians. You will support the outpatient department, manage designated clinic bookings, and work across multiple outpatient locations with a focus on accuracy.

The role requires excellent customer care, strong communication, and ability to work in a busy environment with varied shifts (8am-4pm and 10am-6pm, Monday to Friday).