Operations Team Lead - Contracts & Invoicing

Halma Plc; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology company in the UK is seeking a Customer Operations Manager to supervise and support a team responsible for order management and customer communication. The role requires strong leadership skills, effective communication abilities, and an organized approach to manage multiple priorities. This position demands familiarity with administrative tasks, compliance in operations, and collaborative skills to liaise with various teams, ensuring timely and accurate processing of orders and invoicing.

Qualifications

• Strong administrative skills and familiarity with Microsoft Office.
• Excellent communication skills, both verbal and written.
• Ability to think analytically and solve problems.

Responsibilities

• Supervise a team of Customer Operations Administrators.
• Ensure compliance with company policies and regulations.
• Act as the escalation point for customer issues.
• Liaise with various departments to optimize processes.
• Monitor performance and service levels to ensure standards.

Skills

Leadership

Communication

Organization

Customer Focus

Problem Solving

Education

Strong administration background

Tools

Microsoft suite

Job description

A global technology company in the UK is seeking a Customer Operations Manager to supervise and support a team responsible for order management and customer communication. The role requires strong leadership skills, effective communication abilities, and an organized approach to manage multiple priorities. This position demands familiarity with administrative tasks, compliance in operations, and collaborative skills to liaise with various teams, ensuring timely and accurate processing of orders and invoicing.