Operations System Support Advisor

Cats Protection; Remote; GBP 25,000 - 31,000; Full time

Job summary

A leading UK charity for cat welfare is seeking an Operations System Support Advisor. In this role, you will provide essential training and technical support for operational systems, ensuring compliance and effective communication with volunteers. The position requires proficiency in Microsoft Office and a strong customer service background. This is a remote role with potential travel across South-East England, offering a salary up to £30,809.83 per year and a 12-month contract.

Benefits

26 days annual leave plus bank holidays

Range of health benefits

Salary Finance for financial wellbeing

Qualifications

• Confident using Microsoft Office programmes – Word, Excel, Outlook.
• Experience using databases, CRM, or related systems.
• Experience of presenting and explaining technical or complex information.

Responsibilities

• Provide training and support to volunteers and employees.
• Monitor internal operational support mailboxes and process inquiries.
• Maintain and update processes and guidelines.

Skills

Microsoft Office proficiency

Customer service experience

Database/CRM experience

Presenting technical information

Job description

Team: Operations Support

Location: Remote with possible requirement for South‑East England site travel

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £30,809.83 per year

Contract: 12 months FTC

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Operations System Support Advisor

• Provide training and support to volunteers and employees in the use of some of Cats Protection’s operational systems
• Provide excellent first‑line professional support for these systems and wider operational delivery
• Communicate effectively with volunteers to ensure compliance with the charity’s policies and standards in addition to understanding and meeting the volunteers’ needs
• Monitor several internal operational support mailboxes, process daily email enquiries, deliver remote support and advice in a professional manner
• Maintain and update processes and guidelines relating to several of the charity’s operational systems
• Provide system data when requested and work with other departments when required to deliver system data, information and support

About the Operations Support team

• A small team of Operations System Support Advisors, with specific regional responsibility
• Have a flexible approach to facilitate the support, development and delivery of the expanding system criteria, to meet the charity’s strategic aims
• Provide the necessary guidance and training to our volunteers and employees with remote support to enable the understanding and use of our systems
• Maintain and update processes and guidelines
• Work collaboratively with each other and with wider teams to support and develop system development

What we’re looking for in our Operations System Support Advisor

• Confident using Microsoft Office programmes – Word, Excel, Outlook
• Experience using databases, CRM or related systems
• Experience of presenting and explaining technical or complex information to audiences with a range of abilities
• Customer service background
• Hold a full, valid UK driving licence and be able to travel if required

What we can offer you

• Range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• And much more, which you can learn about here

Application information

Application closing date: 03 February 2026

Virtual interview date: TBC

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferable. You may be just the right candidate.

If successful, your recruitment journey will include:

• Anonymised application form
• Virtual interview on Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changesp>

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.