Operations Support With Troubleshoot

Harvey Nash IT Recruitment UK; Greater London; Hybrid; GBP 45,000 - 60,000; Part time

Job summary

A leading IT recruitment firm is looking for an experienced Solutions Consultant to manage operations within the News Ecosystem. This hybrid role involves overseeing Windows-based operations and acting as the main liaison between clients and internal teams. The ideal candidate should have strong troubleshooting skills and a solid background in vendor management. Responsibilities include project planning, updating solution content, and managing support tickets effectively. Join this innovative team for a dynamic career opportunity!

Qualifications

• Proven expertise in Vendor Management.
• Strong troubleshooting and problem-solving skills.
• Experience with Alpha and beta management.
• Excellent client management skills.
• Hands-on experience with escalation handling.
• Good understanding of Windows operations.

Responsibilities

• Manage project planning, status reporting, timeline estimation, issue tracking.
• Support updating existing solution content and effective documentation.
• Identify trends of solution issues and collaborate with internal teams.
• Handle 2-3 support tickets per day, performing in-depth troubleshooting.

Skills

Vendor Management

Troubleshooting

Client management

Escalation handling

Windows operations

Job description

Job Title: Solutions Consultant or Operations Support

Location: London

Working Model: Hybrid (3 days onsite: Tuesday-Thursday)

Contract Duration: 8 months +

Job Summary

We are seeking an experienced Solutions Consultant to support and manage operations within the News Ecosystem. The ideal candidate will oversee Windows-based operations, support existing news products, assist with new product launches and act as a key point of contact between clients, vendors, and internal teams.

This role requires strong troubleshooting, Ticket‑based user support client‑facing skills, along with the ability to handle escalations and resolve complex issues efficiently.

Key Responsibilities:

• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles) and ensure effective documentation of repeatable solutions. Contribute to delivery of business efficiency plans (BEP), recognize current inefficiencies and propose options.
• Help identify trends of solution issues across users/partners/clients and collaborate with internal teams (e.g., engineering) to mitigate risks in the future with some guidance.
• Handle 2-3 support tickets per day, performing in-depth troubleshooting and issue resolution.

Required Skills & Experience:

• Proven expertise in Vendor Management
• Strong troubleshooting and problem‑solving skills
• Experience with Alpha and beta management
• Excellent client management.
• Hands‑on experience with escalation handling in a production environment
• Good understanding of Windows operations and support