Operations Support Specialist (Evenings)

FedEx; Chasetown; Remote; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Reduced-rate shipping

Training to get you started

Job summary

FedEx Logistics is seeking an Operations Support Agent to join our UK team on a full-time basis. You will handle urgent shipments, answer customer inquiries, and contribute to efficient delivery operations across our network.

Working hours are Monday to Friday, 14:00–22:30, with a 40-hour workweek. A competitive hourly rate is offered, plus premium pay for evening and night hours. Training and development opportunities are provided to help you grow within FedEx.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers regarding shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments, deliveries or collections; prioritising and reallocating for next-day delivery.

Skills

Good communication

Work in fast-paced environment

Time management

Job description

FedEx Logistics is seeking an Operations Support Agent to join our UK team on a full-time basis. You will handle urgent shipments, answer customer inquiries, and contribute to efficient delivery operations across our network.

Working hours are Monday to Friday, 14:00–22:30, with a 40-hour workweek. A competitive hourly rate is offered, plus premium pay for evening and night hours. Training and development opportunities are provided to help you grow within FedEx.