Operations Support Agent — Evening Shift & Growth

FedEx; Cannock; On-site; GBP 19,000 - 22,000; Full time

Job summary

GBD FedEx Express UK Transportation Limited is hiring an Operations Support Agent to join our Cannock team. You will handle customer inquiries, route urgent packages, and update the in-house tracking system with accurate data.

Working hours are Mon–Fri, 14:00–22:30 (40 hours per week) with premium pay for late-night hours. The role requires clear communication, timely decision making, and reliability. Training and career development are provided as part of our FedEx commitment.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication

Social skills

Fast-paced environment

Time management

Attention to detail

Job description

GBD FedEx Express UK Transportation Limited is hiring an Operations Support Agent to join our Cannock team. You will handle customer inquiries, route urgent packages, and update the in-house tracking system with accurate data.

Working hours are Mon–Fri, 14:00–22:30 (40 hours per week) with premium pay for late-night hours. The role requires clear communication, timely decision making, and reliability. Training and career development are provided as part of our FedEx commitment.