Logistics Operations Support Agent — Fast-Paced Team

FedEx Express México; Greater London; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Attractive compensation package

Training and onboarding

On-the-job learning

Tuition assistance program

Employee assistance program

Job summary

FedEx Express UK Limited is seeking an Operations Support Agent to join our team. We are a global logistics leader delivering parcels to customers with speed and care.

Working hours are 40 per week, Monday to Friday, 11:00–20:00, with enhanced pay for late shifts. Responsibilities include guiding shipments, handling customer inquiries, updating records in our tracking system, and collaborating with the team to ensure on-time deliveries.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication

Fast-paced environment

Time management

Job description

FedEx Express UK Limited is seeking an Operations Support Agent to join our team. We are a global logistics leader delivering parcels to customers with speed and care.

Working hours are 40 per week, Monday to Friday, 11:00–20:00, with enhanced pay for late shifts. Responsibilities include guiding shipments, handling customer inquiries, updating records in our tracking system, and collaborating with the team to ensure on-time deliveries.