Operations Support Agent - Fast-Paced Logistics

FedEx Group; West of England; Hybrid; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Training to get started

Tuition Assistance Program

Employee Assistance Program

Reduced-rate shipping

Career opportunities

Job summary

FedEx UK is seeking an Operation Support Agent to join our team. This part-time role offers 20 hours per week with shift options in the afternoon and early evening.

You will ensure urgent packages reach the right destination on time, handle customer inquiries about shipments, and contribute to efficient operations in a fast-paced environment. Responsibilities include data entry in the in-house system, coordinating with the team and managers, and upholding FedEx processes and regulatory

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication

Time management

Social skills

Job description

FedEx UK is seeking an Operation Support Agent to join our team. This part-time role offers 20 hours per week with shift options in the afternoon and early evening.

You will ensure urgent packages reach the right destination on time, handle customer inquiries about shipments, and contribute to efficient operations in a fast-paced environment. Responsibilities include data entry in the in-house system, coordinating with the team and managers, and upholding FedEx processes and regulatory