Evening Logistics & Customer Support Agent

Fedex; Lichfield; On-site; GBP 39,950,000 - 44,083,000; Full time

Benefits offered by this job

Training Provided

Tuition Assistance

Employee Assistance Program

Reduced-rate shipping

Career opportunities

Job summary

FedEx in the United Kingdom is seeking a customer service operative to ensure urgent packages reach the correct location on time. You will handle inquiries, manage shipment collection requests, and support the team during busy periods.

This full-time role offers on-site hours Mon-Fri 14:00–22:30, a £14.02 hourly rate, and opportunities for training and career development. You will join a diverse, service-driven environment with strong emphasis on accuracy and teamwork.

Qualifications

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication

Fast-paced environment

Time management

Job description

FedEx in the United Kingdom is seeking a customer service operative to ensure urgent packages reach the correct location on time. You will handle inquiries, manage shipment collection requests, and support the team during busy periods.

This full-time role offers on-site hours Mon-Fri 14:00–22:30, a £14.02 hourly rate, and opportunities for training and career development. You will join a diverse, service-driven environment with strong emphasis on accuracy and teamwork.