Operations Support Agent - Fast-Paced Logistics & Customer Care

FedEx Logistics; Holybourne; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Training opportunities

Tuition assistance

Employee assistance program

Discount shipping

Career development

Job summary

FedEx Logistics in the United Kingdom is seeking an Operations Support Agent to join a busy team. You will handle customer inquiries, coordinate shipments, and investigate delivery issues while ensuring data accuracy and timely communication with colleagues.

The role requires strong communication, the ability to work under tight timelines, and careful time management. The position offers a 40-hour week with a 11:00-19:30 shift schedule and hourly pay with late-evening/night bonuses.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with tight timelines.
• Strong time-management and attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication and social skills

Fast-paced environment

Time management and detail orientation

Job description

FedEx Logistics in the United Kingdom is seeking an Operations Support Agent to join a busy team. You will handle customer inquiries, coordinate shipments, and investigate delivery issues while ensuring data accuracy and timely communication with colleagues.

The role requires strong communication, the ability to work under tight timelines, and careful time management. The position offers a 40-hour week with a 11:00-19:30 shift schedule and hourly pay with late-evening/night bonuses.