Logistics Ops Support - 12-Month Contract

Fedex; East Malling; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Training provided

On-the-job learning

Tuition assistance program

Employee assistance program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx is seeking an Operation Support Agent on a temporary 12-month contract in the United Kingdom. The role involves handling urgent customer shipments, taking calls about collections and deliveries, and ensuring accurate data entry in our tracking system.

Working hours are 40 hours per week, with shifts 07:00–16:00 Monday to Friday. £14.02 per hour with premia for evening and night hours, plus comprehensive training and development opportunities.

Qualifications

• Excellent communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Strong time-management and attention to detail.

Responsibilities

• Ensure customers' urgent packages are routed correctly and on time.
• Answer incoming calls regarding shipment collection requests and delivery inquiries.
• Investigate failed shipments or collections and reallocate for next-day delivery.
• Enter data into the in-house tracking system.
• Maintain clear communication with the team, manager and other operations stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Skills

Good communication

Fast-paced environment

Time management

Job description

FedEx is seeking an Operation Support Agent on a temporary 12-month contract in the United Kingdom. The role involves handling urgent customer shipments, taking calls about collections and deliveries, and ensuring accurate data entry in our tracking system.

Working hours are 40 hours per week, with shifts 07:00–16:00 Monday to Friday. £14.02 per hour with premia for evening and night hours, plus comprehensive training and development opportunities.