Logistics Operations Support Specialist

Fedex; East Midlands; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Training

Learning resources

Tuition assistance

Employee assistance program

Reduced-rate shipping

Career opportunities

Job summary

FedEx is hiring an Operation Support Agent to join our UK team. You will help ensure urgent packages are delivered correctly, respond to shipment inquiries, and investigate delivery issues.

Data entry into the tracking system and collaboration with the team are essential for daily operations. We offer comprehensive training, learning resources, and career development opportunities, along with an attractive compensation package and employee support programs.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication skills

Fast-paced environment

Time management

Job description

FedEx is hiring an Operation Support Agent to join our UK team. You will help ensure urgent packages are delivered correctly, respond to shipment inquiries, and investigate delivery issues.

Data entry into the tracking system and collaboration with the team are essential for daily operations. We offer comprehensive training, learning resources, and career development opportunities, along with an attractive compensation package and employee support programs.